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Tech companies claim AI can recognise human emotions. But the science doesn't stack up

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Can artificial intelligence (AI) tell whether you're happy, sad, angry or frustrated? According to technology companies that offer AI-enabled emotion recognition software, the answer to this question is yes.
The article from MSN discusses the skepticism surrounding tech companies' claims that their AI systems can accurately recognize human emotions. Despite the marketing hype, experts argue that the science behind these claims is not robust. The technology often relies on simplistic models of emotion, like the Facial Action Coding System (FACS), which categorizes emotions into basic types like happiness or anger. However, human emotions are far more complex and context-dependent, involving cultural, situational, and individual nuances that current AI struggles to interpret accurately. Critics point out that these systems might misinterpret or oversimplify emotional expressions, potentially leading to misapplications in fields like mental health, security, or customer service. The article highlights the need for more rigorous scientific validation before such technologies are widely adopted, emphasizing that while AI can detect certain facial movements, equating these to specific emotions remains scientifically contentious.

Read the Full MSN Article at:
[ https://www.msn.com/en-au/technology/artificial-intelligence/tech-companies-claim-ai-can-recognise-human-emotions-but-the-science-doesn-t-stack-up/ar-AA1vM2W7 ]