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RCN Corporation: RCN New York Hits a 10 Year Milestone in Recognition for Excellent Service

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  Published in Science and Technology on Friday, April 3rd 2009 at 7:11 GMT, Last Modified on 2009-11-03 08:57:07 by Market Wire
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NEW YORK, NY--(Marketwire - April 3, 2009) - [ RCN Corporation ], (NASDAQ: [ RCNI ]), [ www.rcn.com ], a leading provider of [ all-digital ] and [ high definition video ], [ high-speed internet ], and premium voice services to residential and small-medium business customers, as well as high-capacity transport services to carrier and large enterprise customers, announced today that its wholly owned subsidiary, RCN Telecom Services Inc., has once again been commended by the New York State Public Service Commission for the excellent level of service provided to customers in 2008.

"2008 was an exciting year for RCN and its customers," said Anthony Ontiveros, RCN New York's Vice President and General Manager. "In addition to receiving recognition for the 10th consecutive year for providing excellent phone service to our customers, we successfully rolled out a huge initiative that benefited our customers. Our move to an all-digital network, which was completed earlier this year, allowed us to provide our customers with an explosion of entertainment choices... more expanded Basic Digital TV and High Definition channels (currently over 450, including almost 100 HD channels) and a wealth of International and video on demand (VOD) programming. Every day we do our best to bring added value to the services we provide, while living up to the customer service standards that are based on the NYPSC's recognition."

Commendations are based on two measurements: Customer Trouble Report Rate (CTRR) and PSC Complaint Rate, and achievement of incentive plan targets on these two measurements. This is the 21st consecutive year the Commission has awarded commendations.

Ontiveros added, "I'm delighted that the NYPSC has chosen again to recognize our improvement and performance year after year since 1999. And I'd like to acknowledge my pride in our market employees for their commitment and tireless efforts."

About RCN Corporation

RCN Corporation (NASDAQ: [ RCNI ]), [ http://www.rcn.com ], is a competitive broadband services provider delivering all-digital and high definition video, high-speed internet and premium voice services to residential and small-medium business customers under the brand names of RCN and RCN Business Services, respectively. In addition, through its RCN Metro Optical Networks business unit, RCN delivers fiber-based high-capacity data transport services to large commercial customers, primarily large enterprises and carriers, targeting the metropolitan central business districts in the company's geographic markets. RCN's primary service areas include Washington, D.C., Philadelphia, Lehigh Valley (PA), New York City, Boston and Chicago. (RCNI-G)