Black Box Honored by Aspect for Exceptional Service

PITTSBURGH--([ BUSINESS WIRE ])--Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of [ voice communications ], [ data infrastructure ], and [ product solutions ], announced today it has won the Service Excellence award from [ Aspect ]. This is the second consecutive year that Black Box has received the award for exceptional service performance from Aspect, a unified communications and contact center software and services provider.

Black Box received the award by earning the highest satisfaction ratings of any Aspect North American Partner for resolving customer issues. The award also encompasses the quantity and quality of technical resources Black Box has devoted to Aspect products and services.

"We are truly honored to be recognized again for our dedication to service," said Steve (Andy) Anderson, Black Box Regional Vice President. "Our continued partnership with Aspect allows us to offer the best solutions to our clients for contact centers and performance optimization."

[ Black Box ] and Aspect have been business partners for more than 20 years. Black Box is the largest North American distributor of [ Aspect ] contact center applications.

"Aspect relies on dedicated and innovative partners such as Black Box to help us educate our customers and prospects on the value that unified communications can bring to the contact center and the enterprise," said Gwen Braygreen, Vice President of Sales Operations, Aspect. "Black Box's ongoing excellence and commitment to delivering quality training and services for Aspect customers has made the company a valuable member of our team."

In addition to Black Box's robust offering of [ contact center ] solutions, the company also offers an extensive portfolio of communications solutions, including [ traditional telephony ], [ VoIP ], [ unified communications ], [ messaging ], [ mobility ], [ network security ], and [ maintenance ].

About Black Box

Black Box is the world's largest technical services company dedicated to designing, building and maintaining today's complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 191 offices throughout the world. To learn more, visit the Black Box Web site at [ http://www.blackbox.com ].

Black Box^® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.

About Aspect

Aspect provides software and [ consulting services ] that turn the potential of [ unified communications ] into real business results across the enterprise and in the [ contact center ]. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit [ www.aspect.com ].

Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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Black Box Honored by Aspect for Exceptional Service