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Industry Analyst Firm Gives Convergys Highest Possible Rating for Overall Performance in Business Support Systems Market

^{Published on 2009-02-04 08:20:17, Last Modified on 2009-02-04 08:21:19 - Market Wire}
 

CINCINNATI--([ BUSINESS WIRE ])--[ Convergys Corporation ] (NYSE: CVG), a global leader in [ relationship management ], announced today that its [ BSS/OSS Solutions portfolio ] has received the highest available overall performance rating of "Very Strong" from leading analyst firm Gartner. Gartner revealed these ratings in the December 2008 report called "Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2008."

In order to "offer guidance to carriers with respect to strategic BSS vendor sourcing decisions," Gartner evaluated the position of BSS vendors through a set of criteria including Product or Service, Market Understanding, Offering Strategy, Geographic Strategy, Sales Strategy, Market Responsiveness and Track Record, and Overall Viability. Convergys' performance against these criteria earned the company the highest possible overall score of "Very Strong."

"Gartner is known for providing objective analysis to the communication user community. We believe this rating by Gartner is a positive validation of Convergys' leadership status in the BSS marketplace and is a testament to our investment in our BSS/OSS Solutions portfolio," said Bob Lento, Convergys President, Information Management. "Our solutions in revenue management, enterprise product management, and customer relationship management continue to offer our clients the ability to differentiate and innovate in an increasingly competitive marketplace."

For over 30 years, Convergys has been investing in a strong, diverse, well-positioned BSS/OSS solution footprint to address the critical issues that face the communications industry. Our revenue management, enterprise product management, and customer management solutions enable clients to grow revenues, reduce costs, and improve the customer experience. With Convergys, clients become more proactive, productive, and customer-centric, resulting in increased customer satisfaction, loyalty, and lifetime value that becomes a source of profit and strategic advantage.

The Gartner Scorecard report is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Scorecard report is a representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the report and does not advise technology users to select only those vendors with a "Strong Positive" rating. The Scorecard report is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit [ www.convergys.com ]

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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