Science & Technology
Science and Technology
Science and Technology
Mon, January 26, 2009
MetroPCS Launches New Customer Service Feature
DALLAS--([ BUSINESS WIRE ])--MetroPCS Communications, Inc. (NYSE: PCS), the nation's leading provider of unlimited, flat-rate wireless communications service, launches myMetro™, a customer service feature that gives subscribers the ability to manage their account on-the-go. This revolutionary mobile care solution features real-time, no waiting account updates on an easy-to-use visual application.
The myMetro mobile solution puts the ability to check an account balance, pay bills, add money to the MetroPCS pre-pay bucket (Metro-Connect), change rate plans and features, and modify myMetro settings all at the subscribers' fingertips, without speaking to a representative. The myMetro application is offered at no charge, and it will come as a standard feature on new MetroPCS handsets.
Currently, MetroPCS subscribers dial 611 on their handset to access a customer service representative. With myMetro, the user still dials 611 to launch the free application, however now he or she is prompted to review information on the handset with the new visual application. If the subscriber chooses, he or she can also opt out of myMetro and speak to a customer service representative. MetroPCS ranked "Highest In Customer Satisfaction With Wireless Prepaid Service" in the J.D. Power and Associates third annual Prepaid Customer Satisfaction Study in July of 2008.
"myMetro provides an excellent complement to MetroPCS' customer service," said Tom Keys, chief operating officer of MetroPCS. "Offering our subscribers another alternative to customer service by allowing them to manage their account on-the-go and in real time, without speaking to a representative, furthers our commitment to saving consumers time and money."
With approximately 5.4 million subscribers nationwide as of December 31, 2008, myMetro will enhance subscriber satisfaction with MetroPCS' affordable, unlimited, no signed contract, flat-rate wireless service.
MetroPCS' plans range from $30 to $50 per month and allow subscribers to talk all they want, 24-hours-a-day, seven days a week. Unlike most carriers, MetroPCS does not require a signed contract, which means that consumers can activate service without going through a credit check or paying a deposit.
Consumers can visit any of MetroPCS' authorized dealer locations and company-owned retail locations or visit MetroPCS' web site at [ www.metropcs.com ] to sign up for service plans and choose from a lineup of wireless phones from the top handset manufacturers.
About MetroPCS Communications, Inc.
Dallas-based MetroPCS Communications, Inc. (NYSE: PCS) is a provider of unlimited wireless communications service for a flat-rate with no signed contract. MetroPCS owns or has access to licenses covering a population of approximately 149 million people in the largest metropolitan areas in the United States, including New York City, Los Angeles, San Francisco, Dallas, Philadelphia, Atlanta, Detroit, Boston, Miami, Tampa, and Sacramento. MetroPCS ranked "Highest In Customer Satisfaction With Wireless Prepaid Service" in the J.D. Power and Associates third annual Prepaid Customer Satisfaction Study in July of 2008. As of December 31, 2008, MetroPCS has approximately 5.4 million subscribers. For more information please visit [ www.metropcs.com ].
