Science & Technology 
Science and Technology
Science and Technology 
Fri, January 23, 2009
Thu, January 22, 2009
CTI Group (Holdings) Inc.: CTI Group Announces SugarCRM Plug-In for Call Recording Archival
INDIANAPOLIS, IN--(Marketwire - January 22, 2009) - CTI Group (
SmartRecord® IP is CTI Group's industry leading web-based, VoIP call recording solution. With SmartRecord® IP, calls are recorded based on the user's specifications and then archived for review on the MP3 format of the user's choice. With the advancements in the VoIP technologies market, CTI Group is constantly looking for ways to expand their call recording solutions to make them more user-friendly and easier for companies to integrate into their everyday operations.
SugarCRM is a commercial open source CRM solution that allows companies to track and manage customer relations. As with most CRM solutions, Sugar allows the user to archive emails, documents, quotes, etc. to track activities and agreements. But, unlike other CRM solutions, SugarCRM is now integrated with SmartRecord® IP to archive actual recorded calls. Meetings, webinars, and negotiations can all be archived within the account file for future review.
Before placing a follow up call, the user can review past correspondence to make certain all questions have been answered and all deliverables have been delivered. Being able to review all of the account details before contacting a customer, will enable the user to more thoroughly support the customer and instill confidence in the customer in their ability to stay organized and on point.
"As a customer-oriented company, ourselves, we have enjoyed the advantages of a CRM solution, first hand. We find that the more we can document or archive to our CRM solution, the more thoroughly we can manage our relationships. It was in that vein, that we decided to create this SmartRecord® IP Plug-In to Sugar. This is just one of the many advancements that SmartRecord® IP Version 2.0 offers," said Sid Rao, Chief Technology Officer, CTI Group, Inc.
To learn more about how your organization can benefit by using CTI Group's call recording product, call us at 877-284-5669 or email us at [ moreinfo@ctigroup.com ].
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Group's product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Group's products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Group's website at [ www.ctigroup.com ].
Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could," "should," "anticipate," "expect," "may," "project," "intend," "will" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. In addition to information provided elsewhere in this document, shareholders should consider the following: the risk that CTI Group will not be able to attract and retain customers to purchase its products, the risk that CTI Group will not be able to commercialize and market products; the risk of results in research and development; the risk of technological advances by third parties; the risk of competition; the history of operating losses; the dependence upon key personnel and general economic and business conditions. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-KSB for its most recent fiscal year ended December 31, 2007.