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Convergys Wins Renewed Contract with Insight Communications as Sole BSS Solution Provider

^{Published on 2009-02-10 08:05:25, Last Modified on 2009-02-10 08:06:25 - Market Wire}
 

CINCINNATI & NEW YORK--([ BUSINESS WIRE ])--[ Convergys Corporation ] (NYSE: CVG), a global leader in [ relationship management ], announced today that Insight Communications, a full-service communications company providing phone, high-speed internet, and video services to more than 760,000 customers in the Midwest, has renewed its longstanding contract for Convergys' relationship management solutions for another three years.

Convergys will continue to supply Insight Communications with the state-of-the-art ICOMS b[ usiness support solution ], which is built specifically to support cable and media providers. This industry-leading solution with built-in integrated, convergent, billing provides Insight with the scalability it needs to support its 760,000 customers, as well as a universal view of its customers regardless of the number of services.

With Convergys' BSS solution, Insight will continue to collect revenue from video, high-speed data, and telephony customers via a single, cost efficient platform. It will also have the ability to launch innovative new marketing campaigns and targeted advanced service offerings.

"We have enjoyed a long and productive relationship with Convergys," said Walt Kelly, Vice President of Billing Services for Insight. "Convergys has always been attentive to our business needs and has proven to be a reliable partner. We are looking forward to continuing to work with Convergys to provide the best possible service to our customers."

"Full-service communication providers such as Insight Communications rely on a BSS solution that effectively helps them manage the relationships they have with their customers," said Bob Lento, Convergys President, Global Information Management. "Convergys' BSS solution will continue to help Insight Communications generate value from its customer relationships by providing a single view of the customer and serving as the launch pad for new, advanced services.

Convergys BSS/OSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports nine of Fortune's Top 10 communications companies.

About Insight Communications

Insight Communications is the tenth largest cable operator in the United States with approximately 760,000 customer relationships in the three contiguous states of Kentucky, Indiana, and Ohio. Insight offers bundled, state-of-the-art video, high-speed Internet and voice telephony services to its customers.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit [ www.convergys.com ]

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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