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PT Telekomunikasi Indonesia Selects Convergys to Implement BSS/OSS Solutions for Wireless Customers

^{Published on 2008-12-17 10:38:33 - Market Wire}
 

CINCINNATI & JAKARTA, Indonesia--([ BUSINESS WIRE ])--[ Convergys Corporation ] (NYSE: CVG), a global leader in [ relationship management ], announced today that PT Telekomunikasi Indonesia (NYSE: TLK), the largest information and communication company in Indonesia with over 63 million subscribers, has renewed and expanded its contract for Convergys' relationship management solutions.

Convergys will implement its [ Infinys ] [R] Active Mediation and Infinys Rating and Billing Manager version 3.0 at PT Telekomunikasi. These state-of-the-art [ business support solutions ] will enable PT Telekomunikasi to offer its wireless customers in-demand, pre-paid, bulk purchasing and bundled services to drive increased customer loyalty and revenues.

With the new Convergys solutions in place, PT Telekomunikasi's customers will enjoy new flexibility in bundling popular services, such as voice-grade telephone service (POTS) and digital subscriber lines (DSL), as well as pre- and post-paid fixed wireless services. In turn, PT Telekomunikasi can cross-sell its products and provide flexible discounting to its subscribers in real-time.

"This new project with Convergys will provide a platform for our high value subscribers. It will allow us to offer unique bundled service packages in line with our efforts to introduce new and innovative marketing campaigns that promote our current services offering," said Judi Rifajantoro, Senior General Manager, IS Center, PT Telekomunikasi. "The success of this project is very important in the achievement of our goals and objectives as the leading telco operator in Indonesia."

"Convergys has a long and successful history with PT Telekomunikasi. We've partnered together successfully many times to implement solutions that enable PT Telekomunikasi to provide new and innovative services to its valued customers," said Iain Hackett, Vice President and Managing Director for Convergys in Asia Pacific. "With this latest contract, Convergys will continue to support PT Telekomunikasi's singular focus on driving customer loyalty."

This is the first deployment of Convergys' Infinys Active Mediation in the Asia Pacific region. Convergys is serving as the system integrator for the implementations at PT Telekomunikasi. Convergys has already started the project and expects to complete the work by the end of 2008.

Convergys BSS/OSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports nine of FORTUNE's Top 10 communications companies.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit [ www.convergys.com ]

(Convergys, Infinys, and the Convergys logo are registered trademarks of Convergys Corporation.)

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