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Brasil Telecom Signs Contract for Convergys Dynamic DecisioningSolution

^{Published on 2008-11-17 08:34:41 - Market Wire}
 

CINCINNATI & BRASÃLIA--([ BUSINESS WIRE ])--[ Convergys Corporation ] (NYSE: CVG), a global leader in [ relationship management ], announced today that Brasil Telecom S.A. (NYSE: BTM), one of the largest telecommunications companies in South America, has signed a one-year agreement for [ Convergys' Dynamic Decisioning Solution ].

Brasil Telecom is a leader in converged fixed-mobile solutions as well as a full-service telecommunications operator that has a rich voice, data, Internet, and managed services product portfolio for residential, enterprise, commercial, and government customers. Brasil Telecom has more than 8 million fixed lines in service and the second-largest broadband access base in Latin America (over 1.6 million). It has 4.5 million mobile subscribers.

Brasil Telecom was seeking a solution that could drive revenue growth through customized customer offerings made in real-time by its contact center agents for its wireless customer base. Brasil Telecom selected and piloted Convergys Dynamic Decisioning and within four weeks, witnessed a dramatic 50 percent increase in cross-sell and up-sell acceptance rates from its customers. With a fully deployed Dynamic Decisioning implementation, Brasil Telecom will be able to proactively push timely offerings to contact center agents while the agents are on the phone with customers, thus eliminating trial and error work on behalf of the contact center agents and lowering associated contact center costs.

"The relationship management experts at Convergys brought us new and innovative ideas on how we could transform our contact center operations to drive revenues and at the same time improve our customers' satisfaction. This ‘one-to-one' selling approach allowed us to offer the best package for each customer's needs" said Brasil Telecom Marketing Director Dalton Hayakawa. "This agreement is one more milestone marking our successful, long-term partnership with Convergys."

"This agreement offers further proof that Convergys' Dynamic Decisioning Solution provides the impactful results that our clients are looking for," said Jean-Hervé Jenn, Convergys President, International. "Convergys' Relationship Management vision helps our clients lower operating costs, increase revenue, and deliver to their customers an unprecedented level of customized service."

Brasil Telecom has used Convergys' [ Infinys ] [R] convergent [ BSS ] software since 2002. Today, Infinys supports Brasil Telecom's wireless, wireline, data, and Internet service customers.

Convergys Dynamic Decisioning is a key component of Convergys' Multichannel Automation Solutions portfolio. It identifies the specific customer's needs, makes real-time decisions, and provides actionable multi-channel responses focused on increasing revenue, decreasing costs, and reducing churn.

About Brasil Telecom

Brasil Telecom is the first super carrier in Brazil to supply, in an integrated way, all market's demands with convergent solutions in fixed and mobile telephone services, voice and data transmission, national and international long distance services, data center services, as well as Internet access (broadband and dial-up). In 2007, Brasil Telecom was the pioneer company in the telecommunications industry – and the second in Latin America - to launch the IPTV service that allows customers to watch audiovisual content, to access web sites, and to play games on-line.

The company provides local wireline and mobile telephone services in the Federal District and in the Brazilian states of Acre, Rondonia, Tocantins, Mato Grosso, Mato Grosso do Sul, Goias, Parana, Santa Catarina, and Rio Grande do Sul, as well as national and international long distance services all over the country. With its headquarters in Brasília (Brazilian capital), the company counts 8 million fixed lines in service, 5 million mobile accesses, 280 thousand public phones, and 1,7 million broadband accesses.

Brasil Telecom Submarine Cables ("Globenet") have 22 thousand kilometers of submarine cables linking Brasil with South America, Bermuda, and North America. The subsidiary "Brasil Telecom Communications Multimedia" serves, among others, three major cities in the country outside the region of concession: São Paulo, Rio de Janeiro, and Belo Horizonte, mainly in the corporate and business markets. Both companies offer national and international convergent solutions, including Cyber Data Center.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 81 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit [ www.convergys.com ]

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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