Convergys Extends Long-Standing Relationship with Leading Brazilian Wireless Carrier Vivo

Published in Science and Technology on Thursday, January 15th 2009 at 7:43 GMT, Last Modified on 2009-01-15 07:44:18 by Market Wire
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CINCINNATI & SO PAULO--([ BUSINESS WIRE ])--[ Convergys Corporation ] (NYSE: CVG), a global leader in [ relationship management ], announced today that long-standing client Vivo (NYSE: VIV) has extended its five-year partnership with Convergys with a new two-year contract to provide production operations support. Convergys' [ consulting and services team ] is also working with Vivo on two other projects aimed at growing Vivo's national footprint and ensuring the operator's ability to support future growth. Vivo is a major wireless carrier in the southern hemisphere with more than 43 million subscribers.

Under the terms of the two-year contract extension, Convergys will continue to manage its solution in the production environment, supporting postpaid subscribers with provisioning, activation, customer care, dispute resolution, finance, collections, rating and billing, usage, customer interfaces, and the launch of new products and services.

Convergys' consulting and services team has also worked with Vivo and its operational system vendors to implement a key software tools upgrade that will ensure Vivo has the infrastructure capacity it needs for future growth. As part of the upgrade, Vivo will benefit from the newest version of Convergys' solution that will allow for more effective management of provisioning orders.

"Convergys is an important business partner in supporting the company's future growth as we develop our strategic evolution plan," said Christiane Edington, Vivo's CIO.

"Vivo remains focused on its goals of serving its customers well while growing its business in the competitive Brazilian market," said Jean-Hervé Jenn, Convergys President International. "Convergys has supported Vivo through the years as it grew into a major world telecommunications power. Convergys remains committed to delivering the specialized tools and support Vivo requires to successfully meet its aims."

Convergys' expanded end-to-end customer care and [ business support systems ] (BSS) deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for its clients to focus primarily on building valuable relationships with their customers.

Using intelligence gained from its 30 years of operational experience in relationship management solutions, Convergys applies a customer-centric view to help its clients positively impact the key drivers of business success including revenue generation and production, contact and technology optimization, and operational performance. Convergys' consulting services transform its clients' businesses to become more customer-focused while generating revenue and lowering costs.

About Vivo

Vivo is a major mobile carrier in the Southern Hemisphere and offers the best quality in phone calls all over the country, according to Anatel (Agência Nacional de Telecomunicações).

The constant pursuit of excellence in the provision of service, focusing on quality at all points of clients contact, data transmissions services in broadband network based on third generation (3G) and a broad portfolio of products and services are some of the attributes of Vivo.

In the social responsibility area, Vivo develops projects like the pioneer program of recycling cell phones, batteries and accessories, which since its launch has collected more than 1.5 million items. Through the Instituto Vivo, the company invests in initiatives geared to the cause of socio-cultural inclusion of persons with disabilities and education - generating opportunity, employment, and income.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 83 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit [ www.convergys.com ]

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

To receive Convergys news releases by email, click on [ http://www.convergys.com/news_email.html ]

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