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Actuate Receives Achievement in Customer Excellence (ACE) Award for Customer Support for Second Year Running

^{Published on 2008-12-22 05:13:04, Last Modified on 2008-12-22 05:13:55 - Market Wire}
 

SAN MATEO, Calif.--([ BUSINESS WIRE ])--Actuate Corporation (NASDAQ:ACTU), the leader in delivering Rich Internet Applications Without Limits™, today announced the company has won its second CustomerSat Achievement in Customer Excellence (ACE) Award. The accolade demonstrates Actuate's long-standing commitment to delivering unmatched support to its diverse global customer base, helping these organizations achieve their business goals and objectives.

The CustomerSat ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction. Receiving a CustomerSat ACE Award is a distinct honor. It demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also honors those responsible for serving customers in your organization. Only a small percentage of CustomerSat clients, already a select group highly committed to customer satisfaction, qualify for the award.

"We are delighted to recognize Actuate for its commitment to achieving the highest levels of customer satisfaction," said John Chisholm, executive VP of MarketTools and general manager of the CustomerSat business. "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates Actuate's ability to deliver on its promise to customers."

"We are extremely pleased to secure a CustomerSat ACE Award; it's a testament to our commitment in delivering the best customer experience possible," said My Nguyen, vice president, Customer Service at Actuate. "It's important to us that we are leveraging our talent and forward-thinking strategies to exceed our operating standards and the standards within the software industry in general."

To learn more about Actuate Customer Support visit [ http://www.actuate.com/services/support/index.asp ]. For more information about the 2008 CustomerSat Achievement in Customer Excellence (ACE) Award visit: [ http://customersat.com/News/PressRelease_75.asp ].

About Actuate Corporation

Actuate Corporation is dedicated to increasing the richness, interactivity and effectiveness of enterprise data, for everyone, everywhere. Actuate delivers the next generation RIA-ready information platform for both customer and employee-facing applications. The Actuate platform boasts unmatched scalability, high-performance, reliability and security. Its proven RIA capabilities and highly collaborative development architecture are backed by the world's largest open source information application developer community, grounded in BIRT, the Eclipse Foundation's only top level Business Intelligence and reporting project.

Global 9000 organizations use Actuate to roll out RIA-enabled customer loyalty and Performance Management applications that improve customer satisfaction and employee productivity. The company has over 4,200 customers globally in a diverse range of business areas including financial services and the public sector, many of which have a long history of deploying Actuate-based solutions for dozens, or even hundreds of their mission-critical applications.

Founded in 1993, Actuate has headquarters in San Mateo, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol ACTU. For more information on Actuate, visit the company's web site at [ www.actuate.com ].

Copyright ®2008 Actuate Corporation. All rights reserved. Actuate and the Actuate logo are registered trademarks of Actuate Corporation and/or its affiliates in the U.S. and certain other countries. All other brands, names or trademarks mentioned may be trademarks of their respective owners.