Science & Technology
Science and Technology
Science and Technology
Mon, December 22, 2008
Tieto Signs Reseller Agreement with Jacada
ATLANTA--([ BUSINESS WIRE ])--Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has signed a reseller agreement with Tieto (OMX: TIE1V), a large global IT services firm.
Active in more than 25 countries with approximately 16,000 employees and nearly $3 billion in revenue, Tieto is one of the largest IT services providers in Europe. Tieto and Jacada focus on many of the same vertical markets, including banking, insurance, telecommunications and retail, and have partnered to offer the Jacada unified desktop solution to companies throughout Europe.
"Our customers frequently ask us for solutions to help with their top two issues: retaining customers and reducing costs. Of course, these are priorities when times are good, but now they are more crucial than ever," said Alexander Graf, leader of the Service Design Practice at Tieto. "The Jacada unified desktop solution has helped our customers to simplify and automate their customer service operations. In all cases it allowed them to generate a significant and rapid return on their investment. We are impressed with the Jacada solutions and look forward to making them available to our customers."
"Jacada and Tieto have already worked together to jointly deliver our customer service solutions and we are thrilled to be taking our partnership to the next level," said Guy Tweedale, senior vice president of European operations for Jacada. "The team at Tieto understands that the pressures their customers are facing – the need to retain customers, reduce costs and continue to innovate in the face of limited IT budgets – are the exact issues that Jacada addresses. Tieto's decision to resell the Jacada offerings is further validation of the market demand for our unified desktop solutions."
About Jacada
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England; and Munich, Germany. Jacada can be reached at [ www.jacada.com ].
About Tieto
Tieto is an IT service company providing IT, R&D and consulting services. With approximately 16,000 experts, we are among the leading IT service companies in Northern Europe and the global leader in selected segments. We specialize in areas where we have the deepest understanding of our customers' businesses and needs. Our superior customer centricity and Nordic expertise set us apart from our competitors.
Tieto is our new brand name as of 1 December 2008. The official registered name of the company is TietoEnator Corporation.
[ www.tieto.com ]
This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements.Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.
