Science & Technology
Science and Technology
Science and Technology
Mon, December 22, 2008 Del Taco Chooses Epicor IT Service Management
IRVINE, Calif.--([ BUSINESS WIRE ])--Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Del Taco, the nation's No. 2 Mexican quick serve chain, has chosen Epicor IT Service Management (ITSM) 2008, the latest release of Epicor's complete service desk management, to provide field service support for the chain.
Del Taco plans to use Epicor ITSM for its Help Desk Store Support to support its more than 510 restaurants in 16 states as well as to support corporate employees. Support for the stores will be facilitated by Epicor's Self-Service and Field Service Portal solution, newly available with Epicor ITSM 2008.
For more than 40 years, Del Taco has offered menu items that appeal to a broad range of tastes with a strong emphasis on quality and value. James Howarth, manager of technical services for Del Taco, is aware of the benefits enabled by leveraging a solution with a service-oriented architecture (SOA).
"Del Taco relies on seamless, fast-paced operations – in our corporate offices and our hundreds of restaurants– to deliver on the quality, promptness and continuity our guests expect so it's important that our technology systems are dependable," said Howarth. "We believe utilizing software solutions with a Web services architecture like Epicor ITSM provide the agility and extensibility to respond quickly to technology issues and enable us to be proactive in finding solutions."
About Del Taco
Founded in 1961, Del Taco, the Lake Forest, California-based company operates or franchisees more than 510 restaurants in 16 states. Del Taco offers a full range of made-to-order Mexican items such as tacos, burritos, quesadillas and American favorites including cooked-to-order burgers, fries and shakes. Del Taco uses fresh ingredients including hand-made salsa, fresh produce, freshly grated cheddar cheese, chicken grilled every hour and lard-free beans made from scratch. Additional information is available at [ www.deltaco.com ].
About Epicor Software Corporation
Epicor is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit [ www.epicor.com ].
Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
