Science & Technology
Science and Technology
Science and Technology
Fri, May 15, 2009
Thu, May 14, 2009 ePlus inc.: ePlus Technology Recognized by Cisco for Excellence in Customer Satisfaction for Third Consecutive Quarter
HERNDON, VA--(Marketwire - May 14, 2009) - ePlus inc. (
"We're pleased to be acknowledged by Cisco for the third consecutive quarter with this highest customer satisfaction distinction, earning a score of 4.72 on a 5 point scale," said Jerry McIntosh, vice president of communications and security solutions for ePlus Technology. "Achieving Customer Satisfaction Excellence again this quarter demonstrates our dedication and commitment to our customers, empowering them to reduce risk and enhance collaboration through the use of Cisco Advanced Technologies. With Cisco Master Specializations in Unified Communications and Security as well as the Customer Satisfaction Excellence Gold Star, we are among an elite few partners who deliver advanced solutions with the highest quality."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate ePlus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities -- critical factors in choosing a trusted partner.
In addition to Cisco Master Specializations in Security and Unified Communications, ePlus holds Cisco Advanced Specializations in Routing and Switching, Data Center Storage Networking, Data Center Networking Infrastructure, and Wireless LAN as well as Cisco Authorized Technology Provider (ATP) designations in Network Hosted Storage, Video Surveillance, and TelePresence. For more information about Cisco solutions from ePlus, visit [ http://www.eplus.com/cisco ].
About ePlus inc.
ePlus is a leading provider of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering world-class IT products from top manufacturers, professional services, flexible lease financing, proprietary software, and patented business methods. Founded in 1990, ePlus has more than 625 associates in 20+ locations serving federal, municipal, and commercial customers. The Company is headquartered in Herndon, VA. For more information, visit [ http://www.eplus.com ], call 888-482-1122, or email [ info@eplus.com ].
ePlus® and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Statements in this press release that are not historical facts may be deemed to be "forward-looking statements." Actual and anticipated future results may vary due to certain risks and uncertainties, including, without limitation, possible adverse effects resulting from the recent financial crisis in the credit markets and general slowdown of the U.S. economy such as our current and potential customers delaying or reducing technology purchases, increasing credit risk associated with our customers and vendors, reduction of vendor incentive programs, and restrictions on our access to capital necessary to fund our operations; the existence of demand for, and acceptance of, our services; our ability to adapt our services to meet changes in market developments; the impact of competition in our markets; the possibility of defects in our products or catalog content data; our ability to hire and retain sufficient personnel; our ability to protect our intellectual property; our ability to consummate and integrate acquisitions; our ability to raise capital and obtain non-recourse financing for our transactions; our ability to reserve adequately for credit losses; and other risks or uncertainties detailed in our reports filed with the Securities and Exchange Commission. All information set forth in this release is as of the date of this release. ePlus undertakes no duty to update this information.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
