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SupportSoft, Inc.: SupportSoft Launches Performance Manager for Targeted, Automatic PC Optimization and Repairs

^{Published on 2009-05-13 05:21:41, Last Modified on 2009-11-03 07:37:31 - Market Wire}
 

REDWOOD CITY, CA--(Marketwire - May 13, 2009) - SupportSoft®, Inc. (NASDAQ: [ SPRT ]), a provider of software and services that make technology work, today announced the release of Performance Manager, its newest proactive support and "do-it-yourself" tool that automates and simplifies routine computer maintenance, so end-users' PCs can keep running like new -- even as they age.

Over time, all desktop and laptop computers naturally accumulate clutter that slows them down; exposes them to viruses, spyware and malware; and can even cause application freezes or system crashes. Like automobiles or any frequently used machine, maintenance is just as important for computers, which need regular tune-ups to run smoothly and stay in top performance.

"Over time, PC performance degrades as intended and unintended changes to the PC occur when files are created, modified and saved; applications are added, updated and patched; and the operating environment is patched," said Fred Broussard, Research Director for System Infrastructure Software at IDC. "With knowledge workers able to perform maintenance tasks to improve PC performance, empowering end-users with an automated maintenance tool to help improve system performance continues being an important value-added service, leading to increased customer satisfaction."

Performance Manager leverages SupportSoft's innovative 'sync', authoring, and targeting technology for computer troubleshooting and repair -- allowing digital and managed service providers to personalize the solution to their customers' unique needs. The software is built especially to work behind the scenes, carrying out periodic, non-intrusive clean-up jobs that keep a hard drive spotless. Further, it provides easy-to-follow access to routine PC fixes and updates that can enable system applications to work more efficiently.

Performance Manager effectively scans a user's system looking for ways to improve maintenance, policy, performance, and security functions. It examines the operating system, memory and disk space, software, programs and settings, and enhances them when appropriate. Key to its ease is an intuitive wizard that recommends changes and guides end-users through update procedures. With step-by-step instructions, users can defragment a disk, add or remove programs, upgrade security settings, or schedule ongoing maintenance -- all from one interface.

"Joining our latest portfolio of proactive solutions, including Dynamic Agent™, Performance Manager builds on the 'pc-resident support' framework enjoyed by more than 50 million end-users worldwide," stated Michael Sayer, GM & EVP Enterprise Solutions Group at SupportSoft. "Now, the good news is that tuning up a PC can be hassle-free. With Performance Manager, it only takes a few minutes and the click of a button to optimize your computer. This translates into reduced tech support expense, enhanced user experience, and differentiated services that can generate new revenue for providers."

The self-help approach behind SupportSoft Performance Manager puts users in control of their computer settings and software applications without taking significant time or technical know-how. Users can enjoy optimized system performance that does not diminish as their computers age. Significant benefits include accelerated startups, downloads and web surfing, as well as savings on repair costs and time making service-related phone calls.

Performance Manager is now generally available as a standalone client and can be integrated with both SupportSoft Dynamic Agent and Subscriber Agent™ platforms.

About SupportSoft

SupportSoft (NASDAQ: [ SPRT ]) provides software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company also provides Instant Technology Relief® to consumers and small businesses through a series of channel partners and [ www.support.com ]. For more information about the Company and its enterprise offerings, visit [ http://www.supportsoft.com ]; for Instant Technology Relief from consumer and small business technology problems, visit [ www.support.com ].