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RightNow Appoints Pete Stoneberg to Deputy CIO of the Government Cloud

^{Published on 2010-06-15 11:40:13 - Market Wire}
 

WASHINGTON & BOZEMAN, Mont.--([ BUSINESS WIRE ])--[ RightNow ] (NASDAQ:RNOW), a leading provider of secure cloud solutions that deliver superior service to constituents across all contact points, today announced the appointment of Pete Stoneberg to deputy CIO, government cloud, and vice president, cloud delivery. Stoneberga™s role will be to provide the vision and day-to-day leadership for the [ RightNow CX Government Cloud platform and solution ] for Federal and Department of Defense (DoD) commands, engaging with RightNowa™s public sector customer base as a senior solution architect and champion of RightNowa™s cloud capabilities. He will also be instrumental in rolling out best practices to RightNowa™s government customers, helping them to seamlessly move to and extend the cloud computing model to multiple agencies.

"Defense- and Government-Ready: RightNow is the only vendor to launch a defense and government-ready SaaS product set that adheres to the stringent security and compliance requirements as set out by the various U.S. government regulating bodies."

"With extensive experience at RightNow in cloud security and public sector engagements, Pete has a deep understanding of how to help federal government agencies transition to the secure cloud. The technical and security needs of our government customers are very specialized, and having a senior resource focused on IT and the cloud in this sector is a major competitive differentiator for RightNow.a Laef Olson, CIO, RightNow

Stoneberg joined RightNow in 2008 and was previously the vice president of customer care and cloud services at the company. Before RightNow, he held a range of enterprise architecture and hosting roles, most recently as the vice president of platform engineering at Information Resources, Inc. (IRI), and as the director of engineering at Cendant-Orbitz. He brings extensive knowledge of the U.S. Federal Government technology marketplace, including purchasing, certification, and security requirements. Stoneberg also has a demonstrated track record in recent customer implementations within the RightNow Secure Government Cloud, including the U.S. General Services Administration (GSA); The U.S. Department of Health & Human Services Agency for Healthcare Research and Quality (AHRQ); and Department of Defense agencies such as Defense Media Activity.

aRightNow is committed to giving Federal agencies what they need to move to the cloud today without having to go through hurdles in their implementations, or make significant changes to their architectures to be compliant. My goal is to help agencies quickly transition to the secure cloud while meeting stringent security requirements and providing them with high levels of application control. The U.S. government is a rapidly growing business for RightNow, and Ia™m excited to be focused on this sector to bring increased satisfaction to our customers and their constituents.a Pete Stoneberg, deputy CIO, government cloud, and vice president, cloud delivery, RightNow

The RightNow Secure Government Cloud

RightNow is a leader in bringing the cloud delivery model to government clients and has successfully served the U.S. government for more than ten years. [ The RightNow Secure Government Cloud ] meets intense levels of security certification and accreditation (C&A) to help agencies reap the benefits of a secure government-focused cloud, such as rapid time to deploy, frequent access to solution innovation, increased reliability, and lower cost of ownership. RightNowa™s new [ Safe Switch program ] helps federal agencies seamlessly transition to RightNowa™s Secure Government Cloud today. The program is based on RightNowa™s work with more than 170 government clients already implemented in the cloud.

"Defense- and Government-Ready: RightNow is the only vendor to launch a defense and government-ready SaaS product set that adheres to the stringent security and compliance requirements as set out by the various U.S. government regulating bodies." Gartner's 2009 Magic Quadrant for E-Service Suites

To learn more about the RightNow Secure Government Cloud and RightNow government clients, please visit: [ http://www.rightnow.com/cx-suite-government-cx.php ].

About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to [ www.rightnow.com ].

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

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