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Taleo Advances Customer Satisfaction and ROI

^{Published on 2010-06-21 03:22:33 - Market Wire}
 

DUBLIN, CA--(Marketwire - June 21, 2010) - Taleo Corporation (NASDAQ: [ TLEO ]), the leading provider of on-demand talent management solutions, announced the results of its Taleo Value and Customer Satisfaction Study by CedarCrestone, 2010 that analyzed customer satisfaction and showed strong return on their relationships with Taleo. The company also announced that it has appointed Neil Hudspith to the role of Chief Customer Officer, with the intent of continuing to deliver and expand upon products and programs for customer ROI.

Taleo received high marks overall for its Talent Management product suite, its service and support, and the access it provides to customer and partner experts through Taleo's Talent Grid Cloud services community.

This is the third customer satisfaction survey conducted by CedarCrestone on Taleo since 2007. Alexia Martin, Director, Research and Analytics at CedarCrestone, who conducted the study with more than 260 Taleo enterprise customers, found that in addition to continued high overall satisfaction, Taleo customers are gaining powerful total return on their investments and receive even better return from multiple, integrated products and from more time in the Taleo partnership. For example:

• Taleo enterprise customers surveyed are seeing the equivalent of a total return on investment of $4.7 million, factoring in: process savings as well as savings from a 14% decrease in time to hire and 10% reduction in cost of hiring.
• Customers using both [ Taleo Recruiting ]™ and [ Taleo Performance ]™ report 10% better quality in their hires (67% vs. 57%) and 38% better employee retention (62% compared with 24%).
• Taleo enjoys more than a 95% annual customer renewal rate. The survey found a correlation between increased levels of satisfaction with each additional year of partnership with Taleo. Customers that have been using Taleo solutions for three or more years are 5% more satisfied than companies that have been with Taleo for less than a year.

To continue to advance these kinds of customer returns on Talent Management, Taleo named Neil Hudspith as Chief Customer Officer. In this logical extension to his current role as Executive Vice President of Worldwide Field Operations, Neil is responsible for leading Taleo's customer advocacy and customer success programs. Taleo has made a significant investment in designing an industry-leading customer care model to ensure on-going customer success. The customer care model is offered at no extra cost and includes customer support, consulting and education. In addition, customers can gain access to industry-leading, award-winning organizations and thought-leaders worldwide through the Taleo customer community via executive-, technology- and issues-based groups and online through the [ Taleo Talent Grid™. ]

"There's no greater business priority than putting the right people in the right positions to drive growth," said Michael Gregoire, Chairman and CEO of Taleo. "We are gratified with the impact our talent intelligence initiatives have in providing this level of success and satisfaction across our customer base. But we never take our success, nor that of our customers, for granted and we always strive to do better. Neil Hudspith's new role as Chief Customer Officer underscores our continued commitment to customer advocacy, engagement and success."

To view the CedarCrestone study, please visit:[ http://new.taleo.com/resources/analyst-reports-download?nid=1241 ]

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Market Wire