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PAETEC?s Network Operations Center Named Back-Office Customer Service Department of the Year

^{Published on 2009-02-10 13:26:09, Last Modified on 2009-02-10 13:27:04 - Market Wire}
 

LAS VEGAS--([ BUSINESS WIRE ])--PAETEC Holding Corp. (NASDAQ GS: PAET), which provides data, voice, and Internet services, was presented with a Stevie Award in the Back Office Customer Service Team of the Year category during the third annual Stevie^® Awards for Sales and Customer Service^SM, held last night at Caesars Palace in Las Vegas.

"This is a tremendous validation of our brand of customer service," said Jim Manetta, vice president of the Network Operations Center, who also accepted the award on behalf of PAETEC. "Over the past 10 years, we've continually developed innovations to ensure the highest level of support in the industry for our customers."

PAETEC has three diverse Network Operations Centers (NOCs) in Rochester, NY; Charlotte, NC, and Cedar Rapids, IA, to support its nearly 50,000 business customers nationwide. The NOCs consist of highly skilled technicians who need to complete a certification program to advance through four levels of proficiency. The NOC career progression ensures job satisfaction, as well as the unmatched excellence of every technician who interfaces with customers.

"Delivering unmatched service is one of the cornerstones of PAETEC's success," said Sharon LaMantia, executive vice president of network operations. "It's this level of service which was recognized by the Stevies that keep our customers with us."

The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious American Business Awards. More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year's competition. Details about the Stevie Awards for Sales and Customer Service and the list of honorees in all categories are available at [ www.stevieawards.com/sales ].

In addition to the receiving the award for Back Office Customer Service Department of the Year, PAETEC's Los Angeles-based Shann Spencer was also a finalist in the "Sales Director of the Year" category.

About PAETEC

PAETEC (NASDAQ: PAET) is personalizing business communications for medium and large businesses, enterprise organizations and institutions across the United States. We offer a comprehensive suite of IP, voice, data and Internet services, as well as enterprise communications management software, network security solutions, CPE, and managed services. For more information, visit [ www.paetec.com ].

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales and Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at [ www.stevieawards.com ].

Sponsors of the third annual Stevie Awards for Sales & Customer Service are John Hancock Mutual Funds, Sales Partnerships, and ValueSelling Associates.