Science & Technology
Science and Technology
Science and Technology
Tue, January 6, 2009
Chordiant Customer Wins Silver Medal in Prestigious German CIO of the Year Award
CUPERTINO, Calif. & MUNICH, Germany--([ BUSINESS WIRE ])--Chordiant Software, Inc. (Nasdaq:CHRD), the leading provider of Customer Experience (Cx™) software and services, congratulates Andreas Strausfeld, CIO of German health insurance company DAK, who has been named the silver medal winner in the category "large enterprises" for the German "CIO of the Year" Award. He was honored for his project DAKOR, a modern, integrated consultant and service desktop. The solution is based on the Chordiant Cx Enterprise Foundation customer experience solution and gives DAK service staff everything they need to complete a customer service event in one call, offering a holistic view of the customer on one screen and step-by-step process guidance.
The title "CIO of the Year" is awarded once a year by two of the leading German IT magazines, Computerwoche and CIO. The ranking is based on pre-defined criteria by a committee consisting of experts from industry and science. The judgment criteria included the candidate's functional and technical aptitude as well as the sustainability of the decisions they made in the submitted project.
"Our main target with DAKOR was to increase the quality of services and consultancy," said Strausfeld. "Using the Chordiant solution, we are able to provide our employees with a role-based system that assists their daily work in an optimal way. At the same time the flexible processes keep our costs low. Achieving the ‘CIO of the Year' award is very gratifying as it provides third-party confirmation of our status as a leader in innovation in our industry."
"We are very enthusiastic that one of our customers has won this prestigious award," said Steven R. Springsteel, chairman, president, and CEO, Chordiant Software. "Not only are we proud to be part of our customers' successes, but every time one of our customers is recognized as a leader in their industry, it confirms our leadership position in helping them provide an exceptional customer experience."
About Chordiant Software, Inc.
Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture and effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at [ www.chordiant.com ].
Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Next-Best-Action, and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.
