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Chordiant Customer Experience Management Solutions Receive Two Product of the Year Awards

^{Published on 2008-12-23 11:52:05, Last Modified on 2009-11-02 16:20:35 - Market Wire}
 

CUPERTINO, Calif.--([ BUSINESS WIRE ])--[ Chordiant Software ], Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that Technology Marketing Corporation Customer Interaction Solutions magazine has named both Chordiant Cx Visual Business Director (CxVBD) and Chordiant Collections Manager 2.0 as 2008 Product of the Year Award winners.

Chordiant [ Customer Experience Management ](CEM) solutions are designed to help ensure that customers have the best possible experience when interacting with a company. Unlike traditional Customer Relationship Management (CRM), which lacks the ability to integrate and learn from customer information in real-time, Chordiant solutions continuously calibrate for both the needs of the individual customer and the business, leading to more effective [ customer interactions ].

"These awards showcase Chordiant's superior ability to help companies improve the customer experience, and we're honored by the recognition," said Steven R. Springsteel, chairman and chief executive officer, Chordiant Software. "Now more than ever, leading global brands are seeking to retain and improve their customer relationships, and only Chordiant provides advanced predictive decisioning capabilities to help them do so. We have ushered in a new way of creating a complete, positive customer experience, and we'll continue to raise the bar by delivering solutions that increase customer loyalty and company profitability to new levels."

"Chordiant's decisioning technology for solving inbound/outbound channel integration challenges has won awards before, but this year's awards build on our past successes," said Rob Walker, vice president, strategy and innovation, Chordiant Software. "Chordiant Collections Manager and Visual Business Director show what predictive decisioning can do when taken to the next level of business execution within a vertical solution and at the enterprise level. These products will not only help grow customer value under the most trying circumstances, but will provide a global understanding of the impact business practices will have on customer value in the future."

Chordiant Collections Manager 2.0: Chordiant Collections Manager allows companies to protect the customer relationship, even during the collections process. Based on the patented Chordiant Decision Management, Chordiant's Collections Manager weighs overall customer value and payment history before recommending a unique collections approach. By improving the customer experience through negotiated repayment terms, the business can now retain those customers with positive future value.

ChordiantCx Visual Business Director (CxVBD): Chordiant's new Visual Business Director (CxVBD) enables visualization, testing and execution of company-wide customer experience strategies. Its highly intuitive 3D interface allows the performance and business implications of multi-channel, multi-issue inbound and outbound strategies to be assessed before they are put into production and success levels monitored in real-time. Users can "replay" and "fast forward" a simulation of all previous customer interactions to try out new strategies and test them for multiple metrics: profitability, resource load, revenue, volumes, customer satisfaction, risk levels, etc. Once deployed, each strategy can be monitored and changed in real-time to adapt immediately to market pressures or operational needs. All of this can be done by business owners using an easy to use, graphical tool with no IT involvement.

About Chordiant Software, Inc.

Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture and effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at: [ http://www.chordiant.com ].

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Next-Best-Action, and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.