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Support.com Advances Mobile Tech Support, Becomes First Premium Services Provider With Capability for Total Screen Sharing of A

^{Published on 2011-03-02 05:06:27 - Market Wire}
 

REDWOOD CITY, CA--(Marketwire - March 2, 2011) - Following up its recent expansion into the mobile market, Support.com is now raising the bar among remote tech providers with its breakthrough ability to access and take complete remote control of a customer's Android™ mobile device.

With this added capability, Support.com will offer Android mobile customers the same user experience as it does for PC and Mac® owners. When customers engage Support.com for support of an Android smart phone or tablet, a Support.com Personal Technology Expert® will be able to virtually get their hands on the customer's mobile device and conduct the service or repair while the customer watches it happen right on the screen.

Support.com's proprietary solution extends beyond the capabilities of conventional off-the-shelf remote screen sharing tools, which have traditionally enabled mobile devices to access computers remotely but have not enabled full access to mobile devices themselves.

"We're very excited about this new capability, which further demonstrates our ability to develop and quickly bring to market new ways to expand our support service offerings across all devices and technologies," said Josh Pickus, President and CEO of Support.com.

Helping Customers Get the Most Out ofTheir Android Mobile Experience
From basic set up to more advanced needs, Support.com's Android mobile support is designed to help both new users and seasoned veterans get the most out of the mobile computing experience. The services being offered meet the critical needs of this emerging market, which include setup, training, syncing as well as providing mobile access to a user's most important home or work data.

For setup, Support.com will ensure that a user's mobile device can access higher speed WiFi networks and will configure all of their email accounts to also work on their device. Training will show users how to use critical functions of their device, including email, web browsing and, most importantly, finding, installing and using Apps. Syncing installs and configures software and shows users how to move critical media files from their mobile device to their PC for editing, viewing and safe-keeping. Finally, Support.com provides services that allow users to access and distribute all of their key PC data remotely from their mobile device even when their home or work computer is turned off.

Support.com's mobile support services for Android phones and tablets will be available in March for new and existing customers by visiting [ www.support.com ] or calling 1-800-PC-Support. Support.com's Personal Technology Experts are available 24/7 to answer any questions users have about the use of their mobile devices.

About Support.com
Support.com, Inc. (NASDAQ: [ SPRT ]) provides [ cloud-based technology services ] and software for consumers and small business. Support.com's [ Personal Technology Experts® ] provide a quick, cost-effective and stress-free [ technology support ] experience over the Internet and the phone using the Company's advanced technology platform. Support.com's easy-to-use software products detect and repair common problems to keep customers' technology running smoothly. Support.com offers programs through many of the nation's leading retailers, broadband service providers, software vendors and PC/CE OEMs, and provides software to over a million consumers and small businesses.

Support.com is a trademark or registered trademark of Support.com, Inc. or its affiliates in the U.S and other countries. Android is a trademark or registered trademark of Google, Inc. or its affiliates in the U.S and other countries. Other names may be trademarks of their respective owners.

Support.com, Inc. is an Equal Opportunity Employer.

For more information, visit [ www.support.com ].