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PBS Selects RightNow CX to Deliver Exceptional Experiences to Member Television Stations

^{Published on 2010-06-21 08:11:14 - Market Wire}
 

BOZEMAN, Mont.--([ BUSINESS WIRE ])--The [ Public Broadcasting Service (PBS) ], a private, nonprofit organization, whose members are public television stations throughout the US, selected [ RightNow ] (NASDAQ: RNOW) to develop its Technical Support Portal for member television stations. PBS will use [ RightNow CX, the customer experience suite ], as the basis for its new customer service portal to communicate more efficiently and effectively with its stations via the web, phone, email, and chat.

"PBS is known for its exceptional television experiences. We are pleased to help them provide enhanced support experiences to their member stations."

RightNow Provides PBS Technical Staff with Consistent Multi-Channel Communications

With [ RightNow Web ] and [ Contact Center ] Experiences, PBS member station technical teams will receive consistent information and seamless experiences regardless of the support channel they choose. The PBS Technical Support Portal will allow member stations to easily find answers regarding technical questions. With RightNowa™s central, self-learning knowledge foundation, member stations are also ensured consistent and accurate answers whether they contact PBS customer service via phone, email, or chat. PBS will use [ RightNow Chat ] to facilitate real-time online chat sessions between its technical service representatives and station engineering, information technology, or programming staff members.

[ RightNow Support Community ] will be used by PBS to provide a multi-faceted online tool that creates stronger communication between PBS technical support teams and member stations. The RightNow-powered support community will provide member stations with:

• A centralized forum to share expertise and communicate about new technologies
• Facilitated blogs and online trouble ticketing capabilities 24/7
• The ability to build peer user groups and networks
• A socialized knowledge base, which incorporates user-generated content from PBS technical staff and member stations

About RightNow

RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to [ www.rightnow.com ].

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

FRNOW