Science & Technology
Science and Technology
Science and Technology
Tue, December 9, 2008 ModusLink s e-Business Suite helps companies ensure brand integrity during product recalls
WALTHAM, Mass.--([ BUSINESS WIRE ])--ModusLinkGlobal Solutions™, Inc. (NASDAQ: MLNK), a leader in supply chain business process management, has added ModusLink Recall to its e-Business Suite of Solutions. With this new crisis management solution, clients can mitigate the repercussions of a product recall by launching a multilingual recall management website.
ModusLink Recall enables clients to quickly disseminate vital recall information, including clear and concise guidelines for customers to easily maneuver through the recall process, in order to reduce customer concerns and contact-center inquiries. The Solution includes a full set of customer support and account management services, including inbound and outbound returns fulfillment. The website offers self-service functionality to validate products, file claims, print labels and track end-to-end processes.
"No manufacturer wants to face the challenges of a product recall, but in the event that one must be initiated, our ModusLink Recall Solution enables clients to be prepared and to maximize the efficiency and effectiveness of the program," said Christie Eykelkamp, general manager, e-Business Solutions for ModusLink. "Executed properly, a recall can reinforce consumer confidence and brand integrity."
ModusLink Recall is the latest addition to ModusLink's e-Business Suite of Solutions introduced earlier this year. The e-Business Suite is a comprehensive collection of solutions that integrates e-commerce, customer support, financial transaction processing and physical shipment and returns processes on a global basis. In addition to ModusLink Recall, the e-Business Suite of Solutions includes:
- ModusLink Commerce– a premium e-commerce offering with a fully functioning web store;
- ModusLink Store– a plug-and-play, transaction-ready e-store for rapid deployment;
- ModusLink Live– a global customer relationship management (CRM) solution;
- ModusLink Engine– a turnkey financial management system encompassing order transactions, customer support and account management;
- ModusLink Returns – a comprehensive online solution to manage the returned merchandise authorization (RMA) process; and
- ModusLink Auctions– a B2B private marketplace and online auction portal for excess or refurbished inventory asset disposition.
For more information on ModusLink's e-Business Suite of Solutions, visit [ www.moduslink.com/company/e-business.cfm ].
About ModusLink Global Solutions
ModusLink Global Solutions, Inc. is a leader in global supply chain business process management. The Company executes critical processes for clients in the consumer electronics, high technology and communications industries to provide competitive differentiation and enable new channel and new market opportunities. An integrated portfolio of supply chain business process outsourcing and technology solutions span four core competencies: supply chain, aftermarket, e-Business and entitlement management. ModusLink Global Solutions has headquarters in Waltham, Massachusetts and more than 30 facilities in 14 countries – giving it the largest global footprint in the industry. For additional information, visit [ www.moduslink.com ].
This release contains forward-looking statements, which address a variety of subjects including, for example, the expected benefits of ModusLink Recall. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: the Company's success depends on its ability to execute on its business strategy and the continued and increased demand for and market acceptance of its solutions and services, including ModusLink Recall as well as the e-Business Suite of Solutions; the Company may not be able to expand its operations and capabilities in accordance with its business strategy; the Company may experience difficulties integrating technologies, operations and personnel in accordance with its business strategy; the Company derives a significant portion of its revenue from a small number of customers and the loss of any of those customers would significantly damage its financial condition and results of operations; the Company frequently sells to its supply chain management clients on a purchase order basis rather than pursuant to contracts with minimum purchase requirements, and therefore its sales and the amount of projected revenue that is actually realized are subject to demand variability increased competition and technological changes in the markets in which the Company competes; and risks associated with international operations.For a detailed discussion of cautionary statements that may affect the Company's future results of operations and financial results, please refer to its filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. We do not undertake any obligation to update forward-looking statements made by us.
ModusLink Global Solutions is a trademark of ModusLink Global Solutions, Inc.All other company names and products are trademarks or registered trademarks of their respective companies.
