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Virtual Instruments: Virtual Instruments Expands Services Team and Offerings to Support Enterprise Customer Success

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^{Published in Science and Technology on Tuesday, December 2nd 2008 at 7:37 GMT by Market Wire}  

SCOTTS VALLEY, CA--(Marketwire - December 2, 2008) - [ Virtual Instruments ], provider of the award-winning [ NetWisdom ] SAN (storage area network) optimization solution, today appointed Mike Moore as its vice president of services and expanded its services offerings to provide even greater support and flexibility to enterprise customers.

News Highlights

 -- Mike Moore is an experienced leader of services organizations in the technology industry. With more than 20 years of experience, Moore has successfully managed all aspects of services and support, including strategy development, planning, sales, operations, product management and services delivery. - In his new role with Virtual Instruments, Moore will focus on developing additional programs and services to help customers fully leverage the value of the company's solutions, technologies and resources. - Moore's recent positions include vice president of support product management and vice president of global business operations at Oracle, as well as vice president of technical services at Siebel Systems. Prior to that, Moore held services leadership roles at Gain Technology and Sybase. He holds Bachelor's and Master's degrees in Operations Research from Cornell University. -- Virtual Instruments' Support and Maintenance offering has been expanded to include: - 24x7 technical support for enterprise customers, via internet, email or phone, with comprehensive status reporting on active cases - Software support, including patches and feature enhancements, at no additional cost - Hardware support, with preventive, concurrent and corrective maintenance, warranty equipment support, spares support, and engineering change support -- The company will continue investing in the services portfolio in all areas including installation and training, operational usage, best practices reference architectures, deep-dive analysis, and online support services access via a secure customer portal. -- New discounts are available for renewing existing service agreements and for purchasing multi-year agreements. 

To learn more, visit the Virtual Instruments team at the [ Gartner Data Center Conference ] in Las Vegas Dec. 2-4 in Booth K.

Quote

Mark Urdahl, Virtual Instruments' Chief Executive Officer: "[ Mike Moore ] brings to us tremendous experience and leadership in support, service and customer care. With his expertise coupled with our expanded support offering, we can help customers better leverage benefits of NetWisdom. Our services team helps customers maximize cost savings in the data center. By optimizing design, installation, reporting, and maintenance, we allow users to see through the data center cloud and monitor their application to SAN I/O performance. As a result, customers can manage their resources better, optimize performance, improve availability, and save money in the process."

About Virtual Instruments

Virtual Instruments' award-winning NetWisdom solution monitors application-to-SAN transaction performance -- with deep insight and data not available from other solutions. Customers such as Barclay's Card Services, Kaiser Permanente and McKesson Corp. achieve significant cost savings in virtualization and SAN deployments by optimizing utilization, performance and availability. Leading system and storage vendors including IBM, HP and EMC leverage NetWisdom to design SAN solutions for enterprise customers. Virtual Instruments was founded in June 2008 via the spin-out from Finisar Corp. (NASDAQ: [ FNSR ]); it has headquarters in Scotts Valley, Calif., and can be found online at [ http://www.virtualinstruments.com ].