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Jim Tanner Joins inContact as Senior Vice President of Product and Strategy

^{Published on 2009-12-29 14:05:32 - Market Wire}
 

SALT LAKE CITY--([ BUSINESS WIRE ])--inContact, Inc. (NASDAQ: [ SAAS ]) ([ www.inContact.com ]), the market leader in [ on-demand call center software ] and [ call center agent optimization ] tools, announced the addition of Jim Tanner as the Senior Vice President of Product and Strategy.

"Our customers trust us with their customer interactions, and we take that responsibility very seriously"

Tanner joins inContact as Software-as-a-Service technologies, particularly in the call center space, are poised for explosive growth over the coming years. To embrace the market velocity and opportunity, Tanner was selected to help propel the company forward as it grows internationally and continues to transform its solutions to meet the customer needs of today and tomorrow. Tanner brings years of experience in both domestic and international markets to this new position. Prior to inContact, Tanner led the product and market strategy at software and telecommunications companies such as Unisys, Novell and Realm Business Solutions.

"Our customers trust us with their customer interactions, and we take that responsibility very seriously," said Paul Jarman, inContact CEO. "We have worked diligently to build our solution set to continue to meet the needs of our customers, and with his proven track record of revolutionizing solutions, Jim will be a key driver in building our Next Generation offering and telling our story to the world. His experience will be instrumental as we explore exciting opportunities both domestically and internationally."

The newly developed position of SVP of Product and Strategy aligns product efforts from inception to go-to-market execution into the same reporting structure in order to meet the rapidly changing needs of the market. Tanner will bring the company's market-leading solutions to market, develop new marketing strategies, drive analyst alliances and help meet the company's goals.

About inContact

inContact, Inc.® (NASDAQ: [ SAAS ]) provides the market's leading on-demand customer call center software platform, inContact, to more than 650 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class call center software platform. Companies with call centers of all sizes have turned to inContact to address their call handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor ([ ACD ]) with skills-based routing, Computer Telephony Integration ([ CTI ]), and Interactive Voice Response ([ IVR ]) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, [ call center workforce management ] functionality, and a customer feedback and survey solution. Because the inContact software platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit [ www.inContact.com ].

Safe Harbor Statement:

The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please [ click here ].)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.