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Cicero Inc. : Cicero Inc. Wins the American Teleservices Association Technovation Award

^{Published on 2009-10-20 07:28:36 - Market Wire}
 

CARY, NC--(Marketwire - October 20, 2009) - On Tuesday, October 6, 2009, [ Cicero Inc. ] (OTCBB: [ CICN ]), a leading provider of desktop automation and integration solutions, was honored by the American Teleservices Association (ATA) with a Technovation award for the Cicero Platform. During the three-day National ATA Convention and Expo, Cicero was judged by a panel of representatives from the software and contact center operations industries to have provided an innovative solution for a problem facing the majority of contact centers; namely the need to bring together data from a variety of applications in a rapid, cost-effective manner.

The [ Cicero Platform ] is a leading framework for organizing, integrating and enabling an organization's various enterprise software applications to operate seamlessly on users' desktops. Cicero goes beyond the more typical server-based solutions by non-invasively exploiting the interaction between the applications and the platform on which they run. A set of tools and a structure ("Framework") makes it simple to integrate applications that aren't typically designed to work together onto one desktop, eliminating incompatibility issues while creating operational efficiencies.

"We are thrilled to be honored by the American Teleservices Association. As a member of ATA, we recognize how distinguished this award is," said John Broderick, CEO of Cicero. "I'm pleased that the Cicero Platform is recognized for its contribution to the growth and the education of contact center capabilities."

Cicero is implemented in contact centers to increase agent productivity, in financial services to streamline workflow and consolidate information, and in government to extract information from legacy systems without access to backend systems. To learn more visit: [ www.ciceroinc.com ].

American Teleservices Association

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA's strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.

About Cicero Inc.

Cicero Inc. provides a unique approach to unifying desktop applications designed to address the specific business process needs for Global Fortune 500 and other companies and government organizations. The Cicero Platform is the original, patented desktop integration solution that streamlines business processes by automating applications and supporting Service Oriented Architectures, enhancing functionality of existing technology, increasing efficiency and effectiveness and improving customer satisfaction. Enterprise clients such as Merrill Lynch and Nationwide Financial create and deploy fully integrated solutions within weeks and typically achieve a Return on their Investment within months. Learn more about Cicero at [ www.ciceroinc.com ].

Cicero and Cicero Studio are trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.