Science & Technology
Science and Technology
Science and Technology
Thu, June 3, 2010 Websense Wins Prestigious Support Award; Continues Market Leadership With TRITON Customer First Initiative
SAN DIEGO, CA--(Marketwire - June 3, 2010) - Websense, Inc. (
This award comes on the heels of the recently announced, [ TRITON™ solution Customer First Initiative ], a three-pronged program that includes: enhanced support, training and tools and education to help customers achieve the best security at the lowest total cost of ownership using the [ Websense TRITON solution ].
"Websense commitment to their world class support program underscores the value they are delivering to customers through Websense TRITON solution that provides the world's best security at the lowest cost of ownership," said Websense Partner Nilson da Silva, director of Professional Services at Business Security Solutions, LLC (BSSI). "Websense allows me to track Websense ticket history and cases, enhancing the customer experience with BSSI. New enhancements to Websense eSupport deliver increased control over case management and easy access to tools like Knowledgebase, support forums and the MyWebsense portal, making it more efficient for customers to deploy and manage their Websense solution."
The 2010 winners include CheckPoint Software Technologies, Cisco Systems, IBM, Juniper Networks, Microsoft (Xbox), and Novell in the Open Division and Blackbaud, Deltek, Jive Software, and Websense in the Small Company Division.
The ASP award winners were selected by a panel of judges with expertise in Web support design and implementation. They used a scoring system based on 25 separate performance criteria. The evaluation process covered areas including: Overall usability, design, and navigation; Knowledgebase and search implementation; Interactive features; Customer experience; and Major site development challenges. The 10 winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2010," to be published by the ASP in July.
"Websense global support website displays what we were looking for in a winning site: great design and navigation, a thorough knowledgebase and key interactive features that customers need to maximize their investment in solutions," says ASP Executive Director Jeffrey Tarter. "We get many repeat winners, but this year Websense was one of four brand-new awards participants. This shows that newcomers like Websense have a real chance to overtake well-established market leaders in the world of Web support.
The award comes after a recent investment in technology and support by Websense and a revamp of eSupport with three primary goals:
Build an online support community and forum for customers and partners to share questions, provide feedback and suggestions in discussion groups with other experienced Websense customers.
Empower customers and partners to easily manage their cases online through Service Request portal.
Facilitate ease of managing products, accounts, events, and updates through the MyWebsense portal.
Through eSupport and additional innovative business support technology initiatives, Websense has made substantial progress to enhance support, training and tools and education to help customers achieve the best security at the lowest total cost of ownership.
"The "Best Web Support" award by the prestigious ASP organization validates the investment we're making in support at Websense -- from our now award-winning website to new Knowledgebase integration, to new training, tools and education -- we're doing everything we can to enable customer and partner success," said Pankaj Bhardwaj, vice president of Technical Support Services at Websense. "Our Websense TRITON solution offers the best security from modern threats such as advanced persistent threats at the absolute lowest cost of ownership. Support is such a critical component of maintaining an effective solution as well as in ensuring a more reliable and lower cost of continuing to run and own that solution. Our support program is designed to help our partners have increased visibility into their cases and help customers achieve the maximum return on their investment in Websense solutions."
Information about Websense Premium and Mission Critical Support programs can be found [ here ].
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.
About Websense, Inc.
Websense, Inc. (
Websense is a registered trademark of Websense, Inc. in the United States and certain international markets. Websense has numerous other registered and unregistered trademarks in the United States and internationally. All other trademarks are the property of their respective owners.
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This news release contains forward-looking statements that involve risks, uncertainties, assumptions and other factors which, if they do not materialize or prove correct, could cause Websense results to differ materially from historical results or those expressed or implied by such forward-looking statements. All statements, other than statements of historical fact, are statements that could be deemed forward-looking statements, including statements about our technology and product leadership, growth trends and expense management, and statements containing the words "planned," "expects," "believes," "strategy," "opportunity," "anticipates" and similar words. The potential risks and uncertainties which contribute to the uncertain nature of these statements include, among others, risks associated with launching new product offerings, customer acceptance of the company's services, products and fee structures in a changing market; the success of Websense brand development efforts; the volatile and competitive nature of the Internet and security industries; changes in domestic and international market conditions, risks relating to currency exchange rates and impacts of macro-economic conditions on our customers, risks relating to the required use of cash for debt servicing, the risks of ongoing compliance with the covenants in the senior secured credit facility, risks related to changes in accounting interpretations and the other risks and uncertainties described in Websense public filings with the Securities and Exchange Commission, available at [ www.websense.com/investors ]. Websense assumes no obligation to update any forward-looking statement to reflect events or circumstances arising after the date on which it was made.
