Science & Technology
Science and Technology
Science and Technology
Thu, February 26, 2009 SPSS Data Collection Survey Software Takes Top Honors for Customer Satisfaction
CHICAGO--([ BUSINESS WIRE ])--[ SPSS Inc. ] (Nasdaq: SPSS) today announced that its Predictive Analytics data collection survey software was ranked as having the highest customer satisfaction scores for "Online Survey Software Providers" in the [ Fourth Annual Survey of Market Research Professionals ] conducted by [ MarketResearchCareers ].
[ SPSS data collection software ] received higher ratings than other vendors across numerous attributes including advanced survey creation capabilities, ability to control survey branding and quota management facilities.
Mike Carroll, director of sales and marketing for MarketResearchCareers, said, "We congratulate SPSS Inc. on their number one ranking within our 2009 Annual Survey of Market Research Professionals. With more than 350 evaluations from professionals who regularly use online survey software solutions from 25 leading suppliers, the satisfaction experienced by SPSS customers is the highest in the industry."
SPSS data collection software supports the entire survey research or feedback lifecycle, from survey design and data collection to analysis and reporting.
SPSS is an end-to-end provider for organizations looking to conduct sophisticated survey research through all channels, including online, by phone, in-person or on paper. SPSS provides organizations with a comprehensive platform to capture attitudes, opinions, and preferences regardless of geography, language, or communication channel.
Market research firms, commercial organizations, academic and government institutions use SPSS data collection software to better capture the voice of the customer, student or citizen. SPSS data collection software is used in a variety of ways, from measuring satisfaction, conducting in-depth product and advertising research, or assessing programs and evaluations.
Doug Sheridan, managing director at [ EnergyPoint Research ], said, "We specialize in measuring and monitoring oil and gas companies' satisfaction of oilfield product and service providers, and the quality of our research depends on the quality of our information. SPSS data collection software has been vital to our work and success and has provided excellent functionality, flexibility and efficiency for our organization and survey participants. We applaud SPSS for their recent honor in being recognized for the superior service they provide to clients like us."
Patrick Quigley, global vice president, market research at SPSS Inc., said, "This ranking is a testament to the innovation, product functionality and satisfaction that SPSS data collection software provides to our customers and we are proud to be recognized."
About SPSS Inc.
SPSS Inc. (Nasdaq: SPSS) is a leading global provider of Predictive Analytics software and solutions. The company's Predictive Analytics technology improves business processes by giving organizations forward visibility for decisions made every day. By incorporating Predictive Analytics into their daily operations, organizations become Predictive Enterprises -- able to direct and automate decisions to meet business goals and achieve a measurable competitive advantage. More than 250,000 public sector, academic and commercial customers rely on SPSS technology to help increase revenue, reduce costs and detect and prevent fraud. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit [ www.spss.com ].
