Science & Technology
Science and Technology
Science and Technology 
Mon, February 23, 2009
Spacenet Introduces New Levels of Customized Network Support for Enterprise Customers
MCLEAN, Va.--([ BUSINESS WIRE ])--Spacenet Inc., a wholly owned subsidiary of Gilat Satellite Networks Ltd. (Nasdaq:GILT) and one of the world's leading providers of satellite networking solutions, announced availability of its new Enhanced Support Program, a comprehensive family of customer support and network management services. In response to market demand and changing conditions, Spacenet now offers different levels of customized support programs. The revised plans include cost effective options for customers who may not require "high touch" service and enhanced versions, offering higher levels of customer support and services. The new program leverages Spacenet's industry leading SmartCare enterprise-grade network management services as well as its robust customer support SLAs and US-based customer call center to help customers monitor, manage and maintain their networks more effectively.
"In response to market demand over the years, Spacenet has continued to introduce more robust satellite services to support mission-critical network requirements," said Spacenet President and COO Glenn Katz. "Our Enhanced Support Program was developed in direct response to our customers' needs and is ideal for organizations in demanding environments that require a higher level of support and network management. The program demonstrates our commitment to providing superior value to our customers and advanced capabilities that optimize network performance."
Spacenet's suite of network support services includes its Standard Network Support Program and two levels of its Enhanced Support Program – Silver and Gold. The services utilize commercial and proprietary tools as well as professional expertise to provide proactive analysis, monitoring and management. Organizations in demanding and remote environments, including energy and utility customers, require a higher level of reliability and support for their voice and data communications. The Enhanced Program provides an added layer of assurance that helps organizations like these protect their mission-critical networks and respond quickly. Key features include dedicated network engineering support, rapid turnaround of changes to customer networks, extended equipment warranties, quick delivery of spare equipment, and access to advanced network reports and analysis.
About Spacenet®
Founded in 1981, Spacenet Inc. is one of the world's leading providers of high-performance satellite and hybrid terrestrial networking solutions for US based enterprise, government and small office/small business customers. Spacenet has a longstanding tradition of industry leadership and innovation, and today has more than 100,000 operational network endpoints for customers including many Fortune 500 companies and major government agencies. Spacenet's services include its custom satellite and hybrid network solutions for enterprise and government; Connexstar™ VSAT services for primary, backup and disaster recovery networks; and StarBand® broadband Internet by satellite. Spacenet is based in McLean, Virginia, and operates its own end-to-end services infrastructure including network management, field services and teleport facilities in McLean, Virginia; Atlanta, Georgia; and Chicago, Illinois. Spacenet is a wholly owned subsidiary of Gilat Satellite Networks Ltd. (Nasdaq:GILT). Visit Spacenet at [ www.spacenet.com ].