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SYDNEY--([ BUSINESS WIRE ])--BMC Software (NASDAQ: [ BMC ]), the recognized leader in [ Business Service Management ] (BSM), today announced that ME Bank, a genuinely fairer banking alternative for members of industry super funds and unions, achieved multiple processing improvements and enhanced customer service with the [ BMC Control-M Workload Automation ] solution. BMC Control-M is part of ME Bankas strategy to ensure it meets and exceeds customersa expectations regarding any technology-related services.

"We had a batch failure and Control-M enabled our 24/7 support team to receive an automated SMS alert and quickly resolve the issue with zero customer impact"

With the BMC Control-M Workload Automation solution, ME Bank achieved significant improvements and moved from being reactive to proactive in regards to their scheduled processing. This effort resulted in a 95 percent reduction in scheduling errors, 80 percent reduction of scheduled processing incidents and 40 percent reduction in the overnight batch window processing time.

aIn 2010, the IT team ran a project to implement BMC Control-M and transform the way we do batch processing across our systems. The benefits realisation is evident today, and the project has been a great success story within the bank,a said Kathryn Hawkins, CIO, ME Bank.

To provide ME Bank greater visibility into the batch process and to establish automated processes to speed remedial actions, the bank put two options through its paces a" the BMC Control-M Workload Automation solution and a CA Technologies tool. The bank was seeking a proof of concept for the environments and looking for rigor beyond the pure technical capabilities of the solutions.

aBMC Control-M was a clear winner across all the areas we were looking for in the proof of concept a" and was particularly strong in terms of their partnership with Identity Solutions and the reference sites we spoke with,a said Gendry Morales, application services manager, ME Bank.

One of the key requirements from ME Bank was the need to perform rigorous planning ahead of the rollout since there were several applications involved, and it was important to avoid a abig banga approach in order to reduce risk. The bank worked with BMC partner [ Identity Solutions ] and developed a phased roll out of the project with the first go-live commencing in May 2010. By November 2010, the credit card system, savings account system, and loan system were all live and operational in BMC Control-M.

ME Bank received an exceptionally high customer rating of 86 percent in the MOZO Peopleas Choice award for Best Customer Service and the 2011 CANSTAR Bluea" Most Satisfied Customers Award, which supports ME Bankas belief that selecting the right technology is one of the keys to servicing customers.

aOn the first night we implemented BMC Control-M for Ultracs, ME Bankas banking platform from Ultradata, we achieved a three-hour reduction in the average Ultracs overnight batch window, because BMC Control-M managed dependencies and ran downstream processes as soon as they were ready instead of at fixed times. In the past, we had to schedule jobs to run at specific times and cater for longest run time as we did not have the sophistication of a tool like Control-M,a said Morales.

Carving out free time from the batch window not only offers the bank the opportunity to expand its product offerings and customer base, but also provides the IT team with a more predictable and larger window of opportunity for performing other tasks such as memory or system upgrades.

aBefore BMC Control-M, we had the equivalent of one full-time employee resolving batch issues due to the manual work involved. With BMC Control-M, weave reduced that to 20 percent of an employeeas time. With that newly freed time, we are focusing on strategic and proactive planning and are more freely able to engage the support team in development efforts,a Morales said.

aWe had a batch failure and Control-M enabled our 24/7 support team to receive an automated SMS alert and quickly resolve the issue with zero customer impact,a Morales said. aThe business never knew there was a problem.a

The rigor that went into the pre-planning also means that ME Bank is able to quickly add new batch processes into the BMC Control-M Workload Automation solution, allowing new systems to go into production quickly.

aBMC Control-M Workload Automation, combined with Identity Solutionsa expert delivery and support, helped the bank to improve customer service and enabled it to drive more innovation,a Morales said.

The BMC Control-M Workload Automation solution is now a key part of the bankas systems architecture, and the service it provides is well aligned with the ME Bank business strategy.

aWe combine straightforward, low-cost products with real service, and by speeding up scheduled processes, we are able to maintain our commitment to providing genuinely fairer banking to industry super fund, union and employer association members,a said Hawkins.

Read the full case study [ here ].

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More than 25,000 IT organizations a" from the Global 100 to the smallest businesses a" in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industryas broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended December 31, 2011, BMC revenue was approximately $2.2 billion. For more information about BMC Software (NASDAQ: BMC), please visit [ www.bmc.com ].

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