Science & Technology
Science and Technology
Science and Technology
Tue, October 12, 2010
Mon, October 11, 2010
inContact Expands Relationship with Fortune 500 Company
SALT LAKE CITY--([ BUSINESS WIRE ])--inContact (NASDAQ: [ SAAS ]), the market leader in on-demand call center software and call center agent optimization tools, announced today that a leading Fortune 500 business process and information technology services provider expanded its use of the companya™s portfolio by adding inContacta™s call routing products to its agentsa™ existing tool sets. The company has successfully used the inContact Hiring solution for more than two years.
"Our broad cloud-based contact center portfolio provides compelling benefits for both mid-market and large Fortune 500 enterprise customers, enabling inContact to effectively compete and win against legacy, premise-based solutions."
This global customer, with more than 34,000 agents in 150 countries, required a new call routing solution to support a key client that was ramping up an inbound/outbound insurance enrollment campaign. The customer needed a flexible solution that could be implemented quickly, be easily modified as its needs change over time and be accessible from any of its locations. After a strenuous formal proposal process, the company selected inContact for its powerful and innovative capabilities, scalability and its past experience with inContacta™s ability to execute.
The Fortune 500 company will use the inContact Automated Call Distributor (ACD) to route calls to the best available and most highly trained salesperson in its contact center. In addition, they will also use the inContact Dialer to initiate outbound calls to prospective customers, blending both inbound and outbound agents in order to maximize the personnel. When inbound call volumes hit a certain threshold, the inContact system automatically shifts outbound agents to an inbound state to decrease the number of callers waiting in the queue. When the inbound volume drops back down, those agents can be moved back to placing outbound calls.
aWe have had a really great history providing value-enhancing software with this market-leading services company and are extremely pleased to be expanding our presence within their organization,a said Paul Jarman, inContact CEO. aOur broad cloud-based contact center portfolio provides compelling benefits for both mid-market and large Fortune 500 enterprise customers, enabling inContact to effectively compete and win against legacy, premise-based solutions.a
About inContact
inContact (NASDAQ: [ SAAS ]) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based [ call center software solutions ]. The companya™s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit [ www.inContact.com ].
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Companya™s behalf. All statements, other than statements of historical facts which address the Companya™s expectations of sources of capital or which express the Companya™s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please [ click here ].)
inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.
