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AltiGen Communications: CPA Firm Sees Dramatic Increase in Billable Hours With AltiGen

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^{Published in Science and Technology on Tuesday, August 18th 2009 at 3:40 GMT, Last Modified on 2009-08-18 03:40:34 by Market Wire}  

KANSAS CITY, MO--(Marketwire - August 18, 2009) - AltiGen Communications, Inc. (NASDAQ: [ ATGN ]), a leading provider of 100 percent Microsoft-based VoIP business phone systems and unified communications solutions, announced today at the annual Boomer Technology Circle conference that its VoIP solution has provided significant return on investment for accounting firm member Gifford & Cox, LLC.

Gifford & Cox, LLC is a firm of Certified Public Accountants and Consultants with offices across Western Nebraska. The firm's services are provided to closely held companies and family owned businesses such as tax planning and preparation, accounting and auditing.

"Our firm maintains offices in four cities during tax season," noted Gifford & Cox Partner Kyle Gifford. "During the rest of the year, we provide services from two offices. We had traditional phone systems in each location, and adapting to the seasonal increase and decrease in staff was difficult and expensive to maintain. These limitations made it difficult for staff and clients to communicate. It also directly impacted customer satisfaction, as well as the amount of time accountants were able to spend with clients. While looking for a solution, we were referred to AltiGen by Gary Boomer, the founder of the accounting association Boomer Technology Circles."

By implementing AltiGen's VoIP solution, Gifford & Cox, LLC is now able to:

 -- Communicate across all four offices as if employees were in the same building -- Easily connect clients with employees who move from office to office -- Allow staff in all locations to answer incoming phone calls from any location -- Utilize call reporting to easily track and bill time spent with clients via the phone -- Schedule and connect clients and employees using AltiGen's integrated conference bridge 

"The AltiGen solution is the ideal architecture for multi-location organizations like Gifford & Cox," noted AltiGen partner Brian Gregory of Network Innovations. "The AltiGen platform provides seamless connectivity and a single system view for all of the firm's employees, irrespective of where they happen to be working at that moment."

"I am personally capturing 15-30 minutes of billable time each day that without a doubt I've been missing over the years," added Gifford. "When we factored this across our entire team, we found we would be able to recoup our entire investment in the AltiGen system within six months. Even better, we've made it much easier for our clients to work with us."

About AltiGen Communications

AltiGen Communications, Inc. (NASDAQ: [ ATGN ]) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at [ www.altigen.com ].