Science & Technology
Science and Technology
Science and Technology
Wed, January 14, 2009 CUSTOMER CASE STUDY: BMC Service Desk Express Helps Dutch Government Maximize I.T. Value to Citizens
HOUSTON--([ BUSINESS WIRE ])--BMC Software (NYSE:BMC) today announced the availability of an important customer case study detailing successful implementation of the BMC Service Desk Express Suite by Netherlands-based ICTU.
With a mission to "help government achieve better results with Information and Computer Technology (ICT)," the ICTU was launched in 2001 by the Dutch Ministry of Economic and Internal Affairs. ICTU carries out a wide range of IT programs on behalf of government organizations in the Netherlands. Multiple government organizations are on the board of the ICTU, including the state government, provinces, local communities, and district water boards.
"ICTU wanted to focus on service delivery, and BMC Service Desk Express Suite was seen as the ideal choice," said Dev Ittycheria, president of BMC's Enterprise Service Management business unit. "Web-based, BMC's fully integrated service management solution supports ITIL best practices and allowed ICTU to automate their service management processes, incident call volume and associated costs."
Read more at [ http://documents.bmc.com/products/documents/98/72/89872/89872.pdf ]
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