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Customer Case Study: BMC Software Plays Vital Role in Leeds City Council s I.T. Transformation

^{Published on 2008-12-15 11:34:24 - Market Wire}
 

LONDON--([ BUSINESS WIRE ])--BMC Software (NYSE:BMC) today announced the publication of an important customer case study detailing successful implementation of BMC Remedy IT Service Management by the Leeds City Council in northern England.

Leeds City Council is on a journey to improve and simplify access to better quality services and deliver greater value for money by streamlining processes, enabling greater operational efficiency and use of ICT, and developing more transparent performance management standards. As a part of this transformation program —which integrates people, processes and products—the Council has replaced its outmoded IT help desk with a best-in-class IT Service Management solution from BMC Software. The Leeds City Council's service desk currently supports up to 5,000 inquiries each month and is a key enabler in helping the Council resolve 78 percent of inquiries as a first-line fix, compared with only 20 percent previously.

Read more at [ http://documents.bmc.com/products/documents/76/11/67611/67611.pdf ].

Business runs on IT.IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That's why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended September 30, 2008, BMC revenue was approximately $1.83 billion. Visit [ www.bmc.com ] for more information.

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