Science & Technology 
Science and Technology
Science and Technology 
Wed, April 15, 2009
Tue, April 14, 2009
Mon, April 13, 2009
eGain: eGain Named a "Leader" in Web Interaction Management by CRM Magazine
MOUNTAIN VIEW, CA--(Marketwire - April 13, 2009) - eGain Communications Corporation (
The selection was based on a combination of measures that included revenue, year-over-year growth, reputation in customer satisfaction, depth of functionality, and company direction.
"eGain was recognized as a leader because of its proven and sophisticated solution for web interaction management," said David Myron, Editorial Director at CRM magazine. "eGain's multichannel customer service solution is helping enterprise companies around the globe improve customer experiences while lowering contact center costs."
eGain® Service™ is the industry's most comprehensive customer interaction hub (CIH) software suite. Based on the concept of a common foundation for customer service management, eGain CIH centralizes multichannel customer interactions, knowledge bases, business rules, workflow, analytics, and administration in one platform. This approach dramatically improves customer experience and contact center performance, while reducing total cost of ownership (TCO). Available on-site or on-demand, eGain Service includes award-winning suites for contact center customer service management and web experience management, including applications for call tracking and resolution, knowledge management, multimodal web self-service including chatbots, email management, chat, web collaboration, notifications, service fulfillment and point-of-service marketing™. Additional information can be found at: [ http://www.egain.com/products/multichannel_service.asp ].
"eGain is a pioneer in the arena of web interaction management with 14 years of experience in this domain," said Ashu Roy, Chairman and CEO of eGain. "We are honored to receive this award from CRM magazine in recognition of this track record."
An expanded version of the results have been published in the April 2009 issue of CRM magazine -- available in print and in digital format at: [ www.nxtbook.com/nxtbooks/crmmedia/crm0409/index.php ].
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at [ http://www.destinationCRM.com ], or on Twitter at @CRM ([ http://twitter.com/CRM ]) and @destinationCRM ([ http://twitter.com/destinationCRM ]). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
About eGain
eGain (
Headquartered in Mountain View, California, eGain has an operating presence in North America, EMEA, and APAC. To find out more about eGain, visit [ www.eGain.com ] or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.