Science & Technology
Science and Technology
Science and Technology 
Wed, July 27, 2011
RightNow to Power Multi-Channel Customer Experiences for Sirius XM Radio Inc.
BOZEMAN, Mont.--([ BUSINESS WIRE ])--[ RightNow ] (NASDAQ:RNOW) today announced that it has signed an agreement with Sirius XM Radio Inc. for the company to use [ RightNow CX ], the customer experience suite. [ RightNow CX ] is expected to enable SiriusXM to improve its customer experience across multiple interaction channels, while also realizing increased efficiencies and cost savings.
"RightNow CX is the solution of choice for consumer-focused contact centers. We are proud to add SiriusXM to the RightNow family of clients who have selected RightNow to power elevated multi-channel customer experiences while gaining efficiencies."
aDelivering even better experiences across all customer interactions is critical to achieving our goals of increasing customer retention and driving incremental revenue opportunities. We are pleased to employ RightNow as part of our customer experience initiative.a
Joe Zarella, group vice president and chief service officer, SiriusXM
RightNowa™s [ Dynamic Agent Desktop ] is expected to empower SiriusXMa™s agents to deliver exceptional experiences across phone, email and chat interactions. With [ RightNow ] as their contact center system of record, SiriusXM agents will benefit from a single view of all customers interactions. In addition, RightNowa™s powerful knowledge foundation, scripting and workflow capabilities are expected to assist agents in answering queries quickly, correctly, and consistently, enabling SiriusXM to increase agent productivity and reduce training times.
SiriusXM will also deploy [ RightNow Web Experience ], to improve customer self-service options and to reduce inbound calls and emails.
The RightNow solution is delivered via the [ RightNow CX Cloud Platform ], which is designed for easy configuration and integration, giving companies the flexibility and agility they need to react at the speed of the consumer. With the [ RightNow CX Cloud Platform ], SiriusXM will be able to update the agent desktop screens, workflow and business rules, and integrations to other systems. In addition, RightNowa™s cloud-based solution makes it simple to ramp agents up or down to manage call volume spikes, while still maintaining the same exceptional customer experience.
aRightNow CX is the solution of choice for consumer-focused contact centers. We are proud to add SiriusXM to the RightNow family of clients who have selected RightNow to power elevated multi-channel customer experiences while gaining efficiencies.a
Wayne Huyard, president and chief operating officer, RightNow
About Sirius XM Radio
[ Sirius XM Radio ] is America's satellite radio company. SiriusXM broadcasts more than [ 135 satellite radio channels ] of [ commercial-free music ], and [ premier sports ], [ news ], [ talk, entertainment ], [ traffic, weather ], and data services to 20.6 million subscribers. SiriusXM offers an array of content from many of the biggest names in entertainment, as well as from professional sports leagues, major colleges, and national news and talk providers.
SiriusXM programming is available on more than 800 devices, including pre-installed and after-market radios in cars, trucks, boats and aircraft, [ smartphones ] and [ mobile devices ], and consumer electronics products for [ homes ] and [ offices ]. SiriusXM programming is also available at [ siriusxm.com ], and on [ Apple ], [ BlackBerry ] and [ Android ]-powered mobile devices.
SiriusXM has arrangements with every major [ automaker ] and its radio products are available for sale at [ shop.siriusxm.com ] as well as retail locations nationwide.
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than ten billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to [ www.rightnow.com ].
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
FRNOW
This communication contains aforward-looking statementsa within the meaning of the Private Securities Litigation Reform Act of 1995.Such statements include, but are not limited to, statements about future financial and operating results, our plans, objectives, expectations and intentions with respect to future operations, products and services; and other statements identified by words such as awill likely result,a aare expected to,a awill continue,a ais anticipated,a aestimated,a aintend,a aplan,aaprojection,a aoutlooka or words of similar meaning.Such forward-looking statements are based upon the current beliefs and expectations of our management and are inherently subject to significant business, economic and competitive uncertainties and contingencies, many of which are difficult to predict and generally beyond our control.Actual results may differ materially from the results anticipated in these forward-looking statements.
The following factors, among others, could cause actual results to differ materially from the anticipated results or other expectations expressed in the forward-looking statement:Sirius XMa™s competitive position versus other forms of audio and video entertainment; Sirius XMa™s ability to retain subscribers and maintain our average monthly revenue per subscriber;Sirius XMa™s dependence upon automakers and other third parties; Sirius XMa™s substantial indebtedness; and the useful life of its satellites, which, in most cases, are not insured.Additional factors that could cause Sirius XMa™s results to differ materially from those described in the forward-looking statements can be found in its Annual Report on Form 10-K for the year ended December 31, 2010, which is filed with the Securities and Exchange Commission (the "SEC") and available at the SECa™s Internet site ([ http://www.sec.gov ]).The information set forth herein speaks only as of the date hereof, and we disclaim any intention or obligation to update any forward looking statements as a result of developments occurring after the date of this communication.