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ShoreTel: ShoreTel Nabs "Top-Rated Vendor for Enterprise Telecommunications Equipment" in VendorRate Customer Satisfa

^{Published on 2009-07-20 05:26:45, Last Modified on 2009-07-20 05:26:55 - Market Wire}
 

SUNNYVALE, CA--(Marketwire - July 20, 2009) - [ ShoreTel ]® (NASDAQ: [ SHOR ]), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it has been named the "Top Rated Vendor for Enterprise Telecommunications Equipment" in The VendorRate Report Q2 2009. In addition, ShoreTel was also ranked top overall vendor by the job function of channel partners. The independent report is a customer satisfaction survey that rated 347 vendors based on input from more than 1,500 IT professionals.

ShoreTel's history of top rankings in customer service includes the 2008 Achievement in Customer Excellence Award, the Business Solutions Magazine: 2009 Best Channel Vendor award, and the Best Overall VoIP Provider in the 2008 Nemertes PilotHouse Awards for Unified Communications and Collaboration based on customer experience.

QUOTES

John Combs, Chief Executive Officer, ShoreTel: "ShoreTel employees and partners work closely with organizations to ensure we understand their needs and specific business requirements. That personal touch, together with our ability to demonstrate that a ShoreTel system is easy to install, manage and scale, is just part of our commitment to customer satisfaction. The performance, ease-of-use, and support customers receive once they purchase a ShoreTel UC system quickly helps turn them into raving fans. That's why survey after survey on customer satisfaction ranks ShoreTel not only among the best enterprise telecommunications equipment providers, but also among the best IT vendors in the industry."

Richard Schaefer, Chief Executive Officer, VendorRate: "ShoreTel's outstanding score, as rated by their customers, shows that ShoreTel delivers on their commitment to total customer satisfaction. Congratulations to the entire ShoreTel team for being scored as our No. 1 telecommunications equipment maker for the second quarter."

For detailed information on ShoreTel products and features, click [ here ].

RELATED LINKS & CONVERSATION

-- [ ShoreTel Customer Success Stories (videos and case studies) ]

-- [ ShoreTel Features ]

-- [ ShoreTel blog ]

-- [ ShoreTel Twitter handle ]

-- [ ShoreTel awards ]

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: [ SHOR ]) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit [ www.shoretel.com ].