From pensions to trains - how AI is taking over public services

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From pensions to trains - how AI is taking over public services

^{Published on 2024-12-30 00:02:22 - i}

Algorithmic tools are being deployed to help citizens interact with the state and to try and speed up processes within government

The article from inews.co.uk discusses the increasing integration of AI and automation into public services in the UK, highlighting both the potential benefits and the concerns this shift brings. It mentions the government's push towards digital transformation, exemplified by the use of AI in managing pensions, where algorithms help in decision-making processes for pension payments. Similarly, AI applications are being explored in the rail sector to optimize train schedules and maintenance, potentially reducing costs and improving efficiency. However, the article also raises concerns about job losses, privacy issues, and the depersonalization of services. Critics argue that while AI can enhance efficiency, it might also lead to significant job displacement and could compromise the human touch in public interactions. The piece also touches on the ethical implications of AI decision-making in sensitive areas like welfare and healthcare, questioning the accountability and transparency of these systems.

Read the Full i Article at:
[ https://inews.co.uk/news/politics/pensions-trains-ai-taking-over-public-services-3448721?ITO=newsnow ]

N@N

From pensions to trains - how AI is taking over public services