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INDIANAPOLIS & WICHITA, Kan.--([ BUSINESS WIRE ])--Credit Union of America (CUA) has cited Interactive Intelligence Group Inc.as (Nasdaq: ININ) unified IP business communications software with helping it simplify two major expansions.

"We were able to quickly and easily add First Choice staff to CICas automatic call distributor so members could continue getting support from the employees most familiar with their accounts"

CUA, which today has 16 branches, built a new headquarters earlier this year in Wichita, Kan. It was able to move all its corporate and call center employees to the new location quickly and easily without any downtime to phone service using the Interactive Intelligence all-in-one IP communications software suite, [ Customer Interaction Center ]^a" (CIC).

aCICas flexible, software-based architecture enabled us to move and set up 50 percent of our contact center staff in one day, then move the rest of our staff a few days later,a said Credit Union of Americaas senior vice president and chief information officer, Richard Logan.

Earlier this year CUA merged with First Choice Credit Union, moving all its users to [ CIC ]. aWe were able to quickly and easily add First Choice staff to CICas automatic call distributor so members could continue getting support from the employees most familiar with their accounts,a Logan said.

CUA also cites benefits as a result of CICas extensive [ unified communications ] features. aCIC enables our employees to initiate calls directly from their email or contact lists,a Logan said. aAnd they can make conference calls by simply dragging names into the desktop clientas call control window. CICas presence management feature has dramatically improved internal communications by enabling our staff to see the status of colleagues. Service has improved as well since employees can now avoid transferring customer calls to unavailable colleagues.a

CICas distributed and remote site support has further benefitted CUA. aUsing CIC, our employees simply log in from wherever they are and itas just like working from headquarters a" they get all the same call control and presence management functionality, and their location is completely transparent to callers,a Logan said. aAs a credit union with multiple branch offices, this has had a huge impact on productivity and customer service.a

[ CIC ] has also helped the credit union reduce costs associated with long distance charges, according to Logan. aWeave configured CIC so that now, for example, when our collections department in Wichita needs to call a member in Great Bend, the call goes across the WAN, through our local office, and out to the member for reduced long distance charges,a he said. aCICas ability to add extensions, thus minimizing phone line purchases, has further reduced costs.a

Overall, CUA credits Interactive Intelligence with providing critical technology to help it grow. aWeare growing rapidly and our phone system is a critical part of our success,a Logan said. aCIC is one of the few business communications systems on the market that not only provides a comprehensive set of UC and contact center applications, but thatas also built for maximum configuration flexibility. This means that no matter how much we grow, our members are always assured of the best, most reliable service possible.a

About Credit Union of America

Since its charter in 1935, Credit Union of America (CUA) has grown to more than 50,000 members served from 16 offices throughout Wichita, Kan. and surrounding areas. In addition to consumer and small business branch banking, CUA offers online banking, electronic bill payment, ATMs, and a full line of electronic card products. CUA manages $488 million in assets and is headquartered in Wichita, Kan. The company employs 190 people.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The companyas unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazineas 2011 Best Small Companies in America and Software Magazineas 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [ info@inin.com ]; on the Net: [ www.inin.com ].

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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