eGain Rated a 2012 Leader in Web Support and Contact Center Search Categories by Premier CRM Industry Publication
March 07, 2012 13:32 ET
eGain Rated a 2012 Leader in Web Support and Contact Center Search Categories by Premier CRM Industry Publication
Company Earns Top Scores for Product Functionality and Customer Satisfaction
SUNNYVALE, CA--(Marketwire - Mar 7, 2012) - eGain (
In its March 2012 issue, CRM magazine recognized eGain as a Leader in web support, an increasingly critical capability for businesses since the web is fast becoming the go to channel for customer service. It highlighted eGain's best-of-breed status in knowledge management, multichannel support, social media and enterprise search. Kate Leggett, Senior Analyst with Forrester Research, observed, "eGain offers an excellent and complete web support solution, which is particularly strong in knowledge management."
The magazine also named eGain a Leader in contact center search -- recognizing eGain's innovative capabilities in multichannel knowledge management, social harvesting, federated search, findability, and ease of use. "New enterprise search features, combined with its knowledge management and multichannel suite, make eGain a must-have vendor for enterprise short lists," added John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA).
"We are honored to be rated a Leader in web support and contact center search by the premier CRM industry publication," said Ashu Roy, Chairman and CEO of eGain.
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at [ http://www.destinationCRM.com ] or on Twitter at @CRM ([ http://twitter.com/CRM ]) and @destinationCRM ([ http://twitter.com/destinationCRM ]). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
About eGain
eGain (
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit [ www.eGain.com ] or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.