Glowpoint Receives Highest Marks in 2011 Customer Satisfaction Survey

^{Published on 2011-11-15 05:36:38 - Market Wire}
 

Glowpoint Receives Highest Marks in 2011 Customer Satisfaction Survey -- MURRAY HILL, N.J., Nov. 15, 2011 /PRNewswire/ --

Research conducted by Boston Research Group

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MURRAY HILL, N.J., Nov. 15, 2011 /PRNewswire/ -- Glowpoint, Inc. (OTCBB: GLOW), a leading global provider of [ cloud managed video services ], today announced that it received high marks from customers in a recent survey conducted by Boston Research Group (BRG).

In the survey, which was conducted from June to October 2011, customers were asked to rate their overall satisfaction with the company's services, as well as how likely they are to continue using the services and recommend them to colleagues. The results of the survey indicated:

• 100% of customers said that they were either 'very satisfied' or 'satisfied' with the service and support that they are receiving from Glowpoint
• 100% of customers indicated that they 'definitely will' or 'probably will' continue to use Glowpoint services
• Over 50% of the customers indicated that they would recommend Glowpoint services to friends or colleagues

Customers reported high satisfaction scores with specific elements of services from Glowpoint including pre-installation information and support, support during installation, the ability to correctly diagnose hardware and software problems, professionalism and courtesy, and timeliness for response with engineering support.

"Glowpoint has always been committed to providing our customers with the highest levels of service and support for their mission critical telepresence and videoconferencing deployment," stated Tom Schroder, Senior Vice President of Operations for Glowpoint. "The results of this survey are gratifying, and we will continue to listen to customers and provide them with the highest levels of service, so that they get the most out of their investment in visual collaboration."

Earlier this year, Glowpoint reported that its customer base continues to grow, with over 30 new cloud managed video service customers signed in the first half of 2011.

About Glowpoint

Glowpoint, Inc. (OTCBB: [ GLOW ]) provides [ cloud managed video services ] that make the delivery of consistently high-quality video conferencing and telepresence service as simple as using the internet, between any technology, network and business. Using our OpenVideo™ cloud architecture, Glowpoint enables organizations of all sizes to adopt business-class video easily, scale instantly and collaborate openly, yet securely across technology boundaries – to realize the full value of visual communications. To learn more please visit [ www.glowpoint.com ].

(Logo:  [ http://photos.prnewswire.com/prnh/20100420/GLOWPOINTLOGO ])

SOURCE Glowpoint, Inc.

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[ http://www.glowpoint.com ]