Science & Technology
Science and Technology
Science and Technology
Wed, February 2, 2011
Tue, February 1, 2011
Advent Earns "Best of the Best" Recognition in Annual Industry Benchmark
SAN FRANCISCO, CA--(Marketwire - February 1, 2011) - Advent Software, Inc. (
In the 2011 Professional Services Maturity Benchmark report, SPI Research published findings based on an analysis of 214 participating service organizations. Of those 214 firms, Advent was one of twelve firms that significantly outperformed the benchmark average by excelling in all five service performance categories: Leadership, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships.
"SPI Research believes that to succeed, service organizations must recruit, develop and energize a high-quality workforce and they must develop innovative services and supporting methodologies that create value for their clients," said Jeanne Urich, managing director, SPI Research. "In achieving scores of either 4 or 5 in all five service performance categories, Advent Software has placed in the elite Top five percent of all benchmark participants. We congratulate Advent on being part of this distinguished 'Best of the Best' group of organizations that are so clearly focused on delivering superior professional services."
"Advent is honored to be identified as one of the year's 'Best of the Best' according to SPI's benchmark report," said Chad Williams, Vice President of IMG Services, Support and Renewals. "We understand how crucial our professional services offering is to the success of our customers, and we strive to provide them with the highest levels of operational performance, reliability and customer satisfaction. Achieving this important recognition gives a great deal of credibility to the services we provide to our clients, and we thank our dedicated professional services staff for enabling us to rank among the industry's best."
About SPI Research
Service Performance Insight (SPI Research) is a globally-focused research and consulting firm specializing in business improvement and transformation for project-and service-driven organizations. SPI uses its industry standard Professional Services Maturity Model to help clients assess and prioritize improvements to maximize the benefits. Service Performance Insight is a recognized authority in technologies that impact the services sector. The firm provides objective advice based on direct and on-going market research. For more information, visit [ www.spiresearch.com ].
About Advent
Advent Software, Inc., a global firm, has provided trusted solutions to the world's financial professionals since 1983. Today firms in more than 50 countries rely on Advent technology to run their mission-critical operations. Advent's quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class support and services organization. For more information on Advent products, visit [ http://www.advent.com/about/resources/demos/pr ].
Advent, the Advent logo and Advent Software are registered trademarks of Advent Software, Inc. All other company names or marks mentioned herein are those of their respective owners.
