Glowpoint Adds Telaid as Wholesale Channel Partner

^{Published on 2011-01-20 05:25:43 - Market Wire}
 

Glowpoint Adds Telaid as Wholesale Channel Partner -- MURRAY HILL, N.J., Jan. 20, 2011 /PRNewswire/ --

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MURRAY HILL, N.J., Jan. 20, 2011 /PRNewswire/ -- Glowpoint, Inc. (OTC Bulletin Board: [ GLOW ]), a leading global provider of cloud-based, [ managed services ] for [ telepresence ], [ video conferencing and collaboration ], today announced a new partnership with Telaid, a US-based technology deployment company with 30 years experience in audio visual communications, network services, and security.

Telaid offers a broad range of on-going support services with the unique ability to configure products before deployment. Its national service delivery team provides 24/7 support to over 100,000 client sites across North America, and as a Glowpoint wholesale partner, is equipped with a complete managed service portfolio for video and telepresence that they can easily deliver to their customers. Telaid's Vice President of Managed Video Services, Dennis Murphy said, "We selected Glowpoint because their platform dramatically enhances our ability to provide a complete solution to our customer base. We are excited to bring the services to our customers at a time when global b2b video is growing and in high demand."

Glowpoint Vice President of Business Development, Marty Monson added, "We are pleased to add Telaid as a Glowpoint Channel Partner. Our channel distribution strategy is a key component of our growth, ensuring that customers around the world can easily access a full suite of services to support their video and telepresence collaboration environments."

Glowpoint's channel partner program includes:

• Comprehensive managed services portfolio for telepresence and video conferencing
• Fully branded options for seamless integration into partner brand
• Robust products, tools, training and an exclusive online management suite
• Industry-leading service level agreements and commitments covering performance, system availability, installation, maintenance, network management, and troubleshooting
• Flexible options for service integration as well as options for level 1 or level 2 support

In addition to managed services, Telaid customers will have access to Glowpoint's Open Video™ technology platform, which offers telepresence, video and unified communications users a seamless way to meet and communicate across a broad range of systems, on differing carrier networks. By accessing Open Video's cloud-based infrastructure, end-users can connect into a host of global carriers for comprehensive business-to-business video capabilities.

About Telaid

Telaid ([ www.telaid.com ]) located in Niantic, CT specializes in multi-site technology deployments, serving large enterprises seeking to reduce the time, cost, and risk associated with these initiatives. The company has over 30 years of experience helping some of the largest companies nationwide execute highly-efficient, error-free deployments in the areas of AV/communications, network services, and security. A full-service partner, Telaid offers a broad range of on-going support services and the unique ability to configure products before deployment, using its "Zero Defect Model" to deliver the highest quality of work. Telaid also employs a national service delivery team and provides 24/7 support to over 100,000 client sites across North America.

About Glowpoint

Glowpoint, Inc. (OTCBB: GLOW) enables video users to effortlessly and securely call one another regardless of their video technology or network. With unlimited, "open" access to Glowpoint's cloud-based, hosted-video infrastructure and services, video calling within – and between – companies is dramatically simplified. From full-featured telepresence and video conferencing suites to desktop video, Glowpoint supports customers around the world with 24/7 managed services that allow business professionals to enjoy "in-the-same-room" intimacy and cost savings. To see a video-in-the-cloud demonstration, and to learn more about how cost-effective and easy [ telepresence ] and video conferencing can be for your business, please visit [ http://www.glowpoint.com ].

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SOURCE Glowpoint, Inc.

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