EAST MOLINE, Ill., Jan. 24, 2011 /PRNewswire/ -- 4CS Inc., the leading provider of Service Life Cycle Management solutions announced today that Azure Dynamics, a world leader in the development and production of hybrid electric and electric components and powertrain systems for commercial vehicles, has selected the 4CS Service Suite to support their customer service and warranty management processes.

Azure Dynamics will be implementing multiple 4CS Solutions including iWarranty, iSupport, iParts, and the Service Intelligence reporting and analysis solution. Utilizing 4CS' solutions, Azure Dynamics will benefit from a common platform that will streamline claims management, ensure immediate customer support, and provide immediate access to critical data. The solution will be localized to support German and French and will be available to Azure partners, Azure/Ford Dealers, and distributors around the world in support of Azure's innovative Balance Hybrid and Transit Connect Electric vehicle products.

The 4CS solution will be accessible through Azure's dedicated Product Support website at [ www.azdtec.com ] and will enable Azure Dynamics to leverage a common platform for all customer support and warranty management process. As a result, Azure will benefit from the lowest total cost of system ownership while delivering world-class support services to its customers. The 4CS solution will facilitate product delivery inspection, customer support and resolution, claims management, parts sourcing, and reporting and analysis.

"Azure Dynamics is an innovative company that is leading the global effort to reduce reliance on energy sources that negatively impact our environment. In our drive to be a company that is making a difference, we require solutions and partners that can support our efforts. We selected 4CS as they were uniquely qualified to deliver a complete platform that addressed our requirements for claims management, customer support, and parts sourcing. We are pleased to add these capabilities and expect significant efficiency improvements in managing our support issues," said William Nash, Product Support Manager.

Said Ashok Kartham, 4CS CEO, "We are proud to be associated with Azure Dynamics and we truly appreciate the confidence that they have in 4CS. Azure Dynamics is helping to make the world a better place by supporting the growth and development of alternative fuel vehicles. We look forward to our partnership with Azure as part of the solution."

About Azure Dynamics

Azure Dynamics Corporation (TSX: AZD)(OTC: AZDDF) is a world leader in the development and production of hybrid electric and electric components and powertrain systems for commercial vehicles. Azure is strategically targeting the commercial delivery vehicle and shuttle bus markets and is currently working internationally with a variety of partners and customers.

The Company is committed to providing customers and partners with innovative, cost-efficient, and environmentally-friendly energy management solutions. For more information please visit [ www.azuredynamics.com ].

About 4CS:

4CS is a leading provider of intelligent service software solutions. 4CS iWarranty software helps to significantly reduce product warranty costs by improving quality and reliability, sharing cost and information with suppliers and partners, and automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network and optimizes the entire warranty cycle through the integration of the following applications: eClaims, Parts Return, Supplier Warranty, Extended Warranty, Warranty Analytics Powered by Cognos, and Warranty Center. For more information, [ www.4CS.com ] or call 800.709.8773

SOURCE 4CS

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RELATED LINKS
[ http://www.4cs.com ]
[ http://www.azuredynamics.com ]

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