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Lantronix' Spider(TM) Improves Customer Service, Generates New Revenue Stream and Lowers Technical Support Costs for XLHost

^{Published on 2010-06-08 05:12:43 - Market Wire}
 

IRVINE, CA--(Marketwire - June 8, 2010) - [ Lantronix, Inc. ] (NASDAQ: [ LTRX ]), global provider of secure, network-enabling technologies, today announced that XLHost, data center and server hosting company, has implemented [ Spider ] to improve remote management of PCs and servers. Lantronix' Spider allows [ XLHost's ] customers to directly access the server console to troubleshoot problems without depending on XLHost's technical support team, saving time and money.

"Whether they're in Kentucky or Kabul, our customers can now perform tasks on their servers as if they were right in our datacenter," said Drew Weaver, head system and network engineer for XLHost. "Lantronix' sales and support teams worked with us every step of the way to ensure rapid implementation of a seamless solution at an optimal price point. With each new software update, Spider just gets better and better."

XLHost identified Lantronix' Spider as an ideal fit for remotely managing its geographically distributed IT equipment. In addition to its features and functionality, a key purchase criterion was the product's compact form factor and minimum cable support, which helps de-clutter server racks and connects directly to a single server. Now, XLHost's customers can securely perform routine maintenance and directly access the server console to quickly resolve problems. In addition, XLHost has increased its revenue by nearly $9,000 per month with the service charge for each Spider.

"XLHost is a perfect example of the tremendous value customers can derive from our Spider, not only in terms of cost savings, but also in operational efficiencies and revenue generation," said Jerry Chase, president and CEO of Lantronix. "We are thrilled to welcome XLHost into the Lantronix family and we look forward to working with them and their continued success."

About Spider
Spider provides secure KVM (keyboard, video, mouse) server management over an IP network. Connected directly to the server, Spider guarantees non-blocked access from any web browser, anywhere, at any time. More cost-effective than traditional KVM, it provides one of the lowest "cost-per-remote-user" server management solutions available. And no client software or external power supply is required. Amazingly scalable, Spiders can be easily daisy-chained together using Lantronix SwitchPort+™ integrated Ethernet switch technology. This provides an economical and highly flexible solution in environments where numerous cable drops and distance limitations can be a challenge when adding servers. For more information on Spider, go to [ www.lantronix.com/spider ].

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About Lantronix
Lantronix, Inc. (NASDAQ: [ LTRX ]) is a global leader of secure communication technologies that simplify remote access, management and control of any electronic device. Its solutions empower businesses to make better decisions based on real-time information, and gain a competitive advantage by generating new revenue streams, improving productivity and increasing efficiency and profitability. Easy to integrate and deploy, Lantronix products remotely connect and control electronic equipment via the Internet; provide secure remote access to firewall-protected equipment; and enable remote management of IT equipment over the Internet. Founded in 1989, Lantronix serves some of the largest security, industrial and building automation, medical, transportation, retail/POS, financial, government, consumer electronics/appliances, IT/data center and pro-AV/signage entities in the world. The company's headquarters are located in Irvine, California, US with EMEA offices based out of Breda, Netherlands. For more information, visit [ www.lantronix.com ].

About XLHost
XLHost provides a hosting foundation in every aspect of its service offering. The company sells server hardware, including components and servers from brand names such as Intel, Seagate and Dell. XLHost was previously using a high-priced KVM-over-IP solution that could only connect four users at any given time, limiting its value to XLHost and its customers. The company needed a flexible, affordable solution at a low cost per user without sacrificing security or space in the server racks.