Science & Technology
Science and Technology
Science and Technology
Tue, May 25, 2010 Cubic Awarded $10 Million Services Contract to Operate Washington Metro's SmarTrip Regional Customer Service Center
SAN DIEGO, CA--(Marketwire - May 25, 2010) - Cubic Transportation Systems, a subsidiary of San Diego-based Cubic Corporation (
Cubic's services for the RCSC will begin in July and will include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more. Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, and will deliver and support a merchant retail network where customers can buy and reload value on their smart cards.
Initially, these services will support SmarTrip's two million customers and 200 retail merchants across the region. The SmarTrip system includes WMATA and nine regional bus operators in Virginia, Maryland and Washington, D.C. In the future, Cubic's services will expand with the inclusion of the CharmCard system operated by the Maryland Transit Administration and also designed and delivered by Cubic.
"This win supports Cubic's strategic focus and commitment to excellent customer service," said Dave Lapczynski, Senior Vice President of Worldwide Services for Cubic Transportation Systems. "We're particularly pleased with our ability to offer a high-quality service to WMATA's SmarTrip customers, who will benefit from our position as the system designer. It allows us to provide an end-to-end solution with higher efficiencies."
The contract is for a three-year term, with an option to extend for two more years. The option value is $6.8 million.
The patron call center will be co-located in Cubic's customer service center in Concord, Calif., and smart card orders and merchant retail support will be managed locally from Cubic's Washington, D.C. office.
Cubic provides comprehensive services to public transport operators including customer service to engineering to financial management and technical support.
Cubic Transportation Systems, Inc., is part of Cubic Corporation. Cubic Corporation is the parent company of three major business segments: Defense Systems, Mission Support Services and Transportation Systems. Cubic Defense Systems is a leading provider of realistic combat training systems and defense electronics. Mission Support Services is a leading provider of training, operations, maintenance, technical and other support services.
Cubic Transportation Systems is the world's leading turnkey solution provider of automated fare collection systems for public transport including bus, bus rapid transit, light rail, commuter rail, heavy rail, ferry and parking. Cubic's solutions and services include system design, central computer systems, equipment design and manufacturing, device-level software, integration, test, installation, warranty, maintenance, computer hosting services, call centre services, card management and distribution services, financial clearing and settlement, multi-application support and outsourcing services.
Every year, nearly 10 billion rides are taken worldwide using Cubic fare collection systems. Cubic has delivered over 400 projects in 40 major markets on five continents. Active projects include London; New York / New Jersey region; Washington, D.C. / Baltimore / Virginia region; Los Angeles region; San Diego region; San Francisco; Minneapolis / St. Paul; Chicago; Atlanta; Miami; Vancouver and Edmonton, Canada; Brisbane, Australia; and Scandinavia.
