Science & Technology
Science and Technology
Science and Technology
Wed, September 23, 2009
Tue, September 22, 2009 Virtual Hold Technology: Virtual Hold Technology(R) and Bell Partner to Eliminate Hold Time in Canada
AKRON, OH--(Marketwire - September 22, 2009) - Virtual Hold Technology®, LLC (VHT®), announced today that it has entered into a reseller agreement with Bell ICT Solutions to sell and support the Virtual Hold software solution to Bell business clients across Canada. Bell, Canada's largest communications company, is known for information and communication technology (ICT) solutions that simplify technology implementations. Now, the telecommunications leader can provide seamless integration of virtual queuing software into the existing contact center environment for its clients.
"Bell's strong presence in the Canadian market helps businesses and government agencies gain better access to their customers through customizable, end-to-end information and communication technology solutions," said Ross Murdock, senior vice president of sales, Virtual Hold Technology. "The partnership between Bell and VHT will help Canadian businesses improve the contact center experience for the customers they serve by making better use of customers' valuable time."
Virtual Hold software helps eliminate hold time in contact centers worldwide. When hold time is more than a few minutes, the Concierge® solution informs the customer of the estimated hold time and then offers to hold the customer's place in line and call them back when it's their turn to speak to a customer service representative. Scheduled callbacks, website integration and outbound notification products also are available.
"We are very excited to partner with Virtual Hold Technology," said Stéphane Boisvert, president, Bell Business Markets. "Call center solutions have greatly evolved over the last few years, and the Concierge solution will help our clients offer a better experience to their customers."
About Bell
Bell is Canada's largest communications company, providing consumers and business with solutions to all their communications needs, including Bell Mobility wireless, high-speed Bell Internet, Bell TV direct-to-home satellite television, Bell Home phone local and long distance, and IP-broadband and information and communications technology (ICT) services. Bell is proud to be a Premier National Partner and the exclusive Telecommunications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games.
Bell is wholly owned by BCE Inc. (TSX: [ BCE ]) (
About Virtual Hold Technology
Virtual Hold Technology® (VHT®) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit [ www.virtualhold.com ] or call 877-886-8187.
Free Interactive Demonstration: 888-412-2214
Experience what your customers experience with Virtual Hold® solutions.
