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ATLANTA--([ BUSINESS WIRE ])--Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions, today reported financial results for the fourth quarter and year ended December 31, 2011.

"Todayas call centers need to reflect new marketing promotions, product discounts, and support information on the agent desktop in near real-time"

Fourth Quarter Highlights

• Released a new version of our leading product, Jacada Workspace version 6.0, which includes an innovative, new User Interface, Dynamic Views.
• Executed an agreement with a new customer in the healthcare industry for the purchase of Jacadaas Workspace suite of products.
• Fourth quarter revenues were $2.7 million with a net loss of $2.0 million
• Annual revenues were $12.4 million with a net loss of $6.6 million
• Cash and Cash Equivalents at the end of 2011 were $14.1 million compared to $18.5 million at the end of 2010. As result of better expense control and selective, targeted investment in areas such as sales and marketing and research and development, the company has decreased its use of cash in operating activities.

aTodayas call centers need to reflect new marketing promotions, product discounts, and support information on the agent desktop in near real-time,a said Gideon Hollander, co-chief executive officer of Jacada. aJacada WorkSpace 6.0, with Dynamic Views represents a significant advancement for our customer experience optimization solution. Now call center leaders can use this highly innovative user interface (UI) delivery model own and control UI delivery, define call flow processes, and handle UI changes with ease, delivering the optimal agent desktop experience.a

aTotal revenues remained consistent between the fourth quarter of 2011 and 2010 at $2.7 million,a commented Caroline Cronin, Chief Financial Officer. aHowever, with the reduction of operating expenses year over year, we decreased our net loss to $2.0 million in the fourth quarter of 2011 from $2.5 million in the fourth quarter of 2010, excluding the $3.1 million goodwill impairment charge. In addition, while revenues were down for the full year 2011 as compared to 2010, again, as a result of continued cost savings, we were able to reduce our net loss to $6.6 million in 2011 from $7.3 million in 2010, excluding the $3.1 million goodwill impairment charge and $200,000 restructuring charge.a

Financial Results

For the fourth quarter of 2011, total revenues were $2.7 million compared to $2.7 million in the fourth quarter of 2010. Software revenues for the 2011 fourth quarter were $21,000 compared to $50,000 during the 2010 fourth quarter. Services revenues were $2.0 million in both the fourth quarter of 2011 and 2010. Maintenance revenues improved to $745,000 in the fourth quarter of 2011 from $621,000 in the 2010 fourth quarter.

Gross margins were 34% and 14% of total revenues during the 2011 and 2010 fourth quarters, respectively. Services margins in the fourth quarter of 2010 were impacted by a single account which required significant additional resources to complete the implementation. Fourth quarter 2011 operating expenses were $2.8 million compared to $5.9 million in the fourth quarter of 2010, which included a $3.1 million goodwill impairment charge.

The 2011 fourth quarter net loss was $2.0 million or ($0.47) per share compared to a net loss of $5.6 million or ($1.34) per share in the fourth quarter of 2010.

For the twelve month periods ending on December 31, 2011 and 2010, respectively, total revenues were $12.4 million and $17.2 million and gross profits were $4.0 million or 32% of total revenues and $5.9 million or 34% of total revenues. During the twelve month period ending December 31, 2011, we incurred a net loss of $6.6 million or ($1.59) per share and, in the comparable 2010 period, we posted a net loss of $10.6 million or ($2.55) per share.

At the end of the 2011 fourth quarter, cash and investments were $14.1 million, compared to $14.7 million at the end of the 2011 third quarter and $18.5 million at December 31, 2010.

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer interactions. Jacada unified desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment in as little as 12 months after deployment.

Founded in 1990, Jacada operates globally with offices in Atlanta, USA; Herzliya, Israel; London, England; Munich, Germany; and Stockholm, Sweden. More information is available at [ www.jacada.com ].

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.