N@N

iSECUREtrac Survey Demonstrates Customer Satisfaction

^{Published on 2010-05-25 07:00:13 - Market Wire}
 

OMAHA, NE--(Marketwire - May 25, 2010) - iSECUREtrac Corp (OTCBB: [ ISEC ]), an industry leader in electronic monitoring solutions, announced the results of its most recent customer satisfaction survey of existing and past clients conducted during the month of April via a third party polling application. The results demonstrated a high level of customer satisfaction with iSECUREtrac's Solutions Center, their ability to support customer needs, and customers' likeliness to recommend the company and its services to other agencies; a marked improvement over the results from a year ago.

Strong satisfaction numbers were reported for Solutions Center staff knowledge, ability to solve problems, and quick responses to inquiries and questions. In addition, the survey found that the number of respondents who were "Satisfied or Very Satisfied" with the professionalism of the Solutions Center staff increased 17%.

Most meaningful, however, is the 24% increase in customers who ranked their overall customer satisfaction as "Satisfied or Very Satisfied" with the majority of that improvement coming from the Very Satisfied category.

"The mission of iSECUREtrac is to supply not only the best electronic monitoring tools to community supervision agencies, but to provide the total support infrastructure to enhance their monitoring of individuals under pretrial, probation, and parole supervision," said Peter Michel, President and Chief Executive Officer of iSECUREtrac. "We understand that by offering powerful technology to our customers, we have a responsibility to offer unprecedented customer support and service. These customer surveys assist us in ensuring we meet this responsibility."

"We recognize that our customers have very high performance expectations and iSECUREtrac is fully committed to meeting or exceeding those expectations," said Vice President of Customer Service Vicki Anzalone. "We believe the results of the latest survey are an indication that our customers are recognizing our commitment to customer satisfaction and our efforts, over the last 18 months, to improve their overall experience."

The Company began benchmarking customer satisfaction in 2008 to assist in measuring customer satisfaction with its products, technical support and account management services. The Customer Satisfaction Survey has been conducted semi-annually.

About iSECUREtrac
iSECUREtrac Corp provides electronic monitoring systems, client management software and supplemental services for use in community supervision. The company's rich stream of reliable data concerning a client's location, movement and status better enables effective compliance management and positive behavior modification. Visit [ www.isecuretrac.com ] for more information.