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Using Technology to Connect

  //science-technology.news-articles.net/content/2025/10/21/using-technology-to-connect.html
  Published in Science and Technology on Tuesday, October 21st 2025 at 19:24 GMT by KSTP-TV
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Connecting Communities Through Technology: A Twin Cities Initiative

In a recent feature on KSTP’s “Twin Cities Live,” local broadcasters and city officials outlined an ambitious plan to use technology as a bridge between residents, businesses, and public services across the Minneapolis–St. Paul area. The piece, titled “Using Technology to Connect,” details how a coalition of government agencies, nonprofit organizations, and tech firms are partnering to deliver a suite of digital tools aimed at improving accessibility, enhancing civic engagement, and fostering economic resilience.

A Multi‑Agency Collaboration

At the core of the initiative is the “Digital Twin Cities Alliance,” a partnership that brings together the Twin Cities Metropolitan Council, the Minneapolis Office of Digital Services, and the St. Paul Department of Communications. The Alliance’s goal is to create a unified digital infrastructure that supports both residents and businesses. According to City Manager Maria Perez, “By pooling our resources, we can accelerate the rollout of broadband, streamline access to public records, and offer training that empowers our community to thrive in a digital economy.”

The article notes that the Alliance has secured a $12 million grant from the U.S. Department of Commerce, which will be allocated across three priority areas:

1. Broadband Expansion – Expanding high‑speed internet to underserved neighborhoods, with a focus on low‑income families and rural outlying communities.
2. Digital Literacy Programs – Offering free workshops and online tutorials for seniors, students, and entrepreneurs to build essential tech skills.
3. Open Data Portal – Creating a user‑friendly platform where residents can access city data, apply for permits, and report civic concerns through a single, mobile‑friendly interface.

“Connect Now” – A Mobile App for Residents

One of the flagship projects highlighted in the piece is the “Connect Now” mobile application, developed by a joint venture between the city’s IT division and the local startup DigiConnect. The app is designed to be the digital one‑stop shop for residents, featuring real‑time traffic updates, public transport schedules, emergency alerts, and a “Community Hub” where users can join discussion forums, volunteer for local events, and rate public services.

The article includes a short interview with DigiConnect CEO Alex Liu, who explained that the app uses AI‑powered chatbots to help users navigate the city’s services. “If someone needs to find a nearby food pantry or register for a job fair, our chatbot can guide them through the process in under a minute,” Liu said. He also emphasized the app’s focus on accessibility, noting that it supports multiple languages and includes audio‑to‑text features for the hearing impaired.

Virtual Learning and Workforce Development

The “Using Technology to Connect” piece also covers how the Twin Cities have leveraged virtual learning platforms to support both K‑12 students and adults seeking new skills. The city’s Department of Education has partnered with the nonprofit TechBridge to offer a curriculum that integrates coding, digital media production, and cybersecurity fundamentals into high school coursework. Meanwhile, a new “Career Connect” portal links local employers with the city’s workforce development center, allowing job seekers to access digital résumé builders, interview simulators, and real‑time job matching services.

An anecdote from the article illustrates the portal’s impact: Maya Johnson, a 28‑year‑old recent college graduate, used the platform to secure a remote software‑development internship with a Silicon Valley firm. “The platform gave me the tools to create a standout résumé and practice coding challenges,” Johnson said. “It also provided me with interview coaching videos that I could watch anytime.”

Bridging the Digital Divide

The initiative acknowledges that technology can exacerbate existing inequities if not deployed thoughtfully. To counteract this, the Alliance has launched a “Digital Equity Fund,” allocating $3 million to community centers, libraries, and faith‑based organizations that will offer free Wi‑Fi hotspots and equipment lending programs. The article quotes community organizer Sara Kline, who praised the fund: “We’re now able to equip our neighborhood library with a state‑of‑the‑art computer lab, and we’re offering free digital literacy classes to seniors who previously had no access to these resources.”

The article also discusses a partnership with the nonprofit “Tech for All,” which is working to bring tablets and laptops to low‑income households. In a pilot program in the West Side of Minneapolis, the organization provided 500 devices and paired each family with a digital tutor who could guide them through online banking, telemedicine appointments, and educational apps.

Civic Engagement Through Technology

Beyond individual empowerment, the “Using Technology to Connect” feature highlights how digital tools are reshaping civic engagement. The city’s new open data portal, now live, allows residents to view city spending, environmental metrics, and public health data in interactive dashboards. City council members are experimenting with virtual town halls where participants can submit questions through live chat, vote on proposals, and see real‑time poll results.

The article quotes Councilwoman Linda Park, who emphasized that technology is democratizing policy discussions. “When people can see the data that informs our decisions, they can participate more meaningfully,” Park said. She also noted that the virtual town halls have doubled attendance compared to in‑person meetings, especially among younger voters.

Looking Ahead

As the article concludes, the Twin Cities are poised to become a model for how mid‑size urban areas can harness technology to create inclusive, connected communities. The Alliance plans to roll out additional features over the next 12 months, including a digital health platform that will connect residents with local clinics, mental‑health resources, and tele‑pharmacy services.

In a region that has historically faced challenges in broadband penetration and digital skill gaps, the “Using Technology to Connect” initiative represents a bold step forward. By integrating infrastructure, education, and civic engagement into a cohesive digital ecosystem, the Twin Cities aim to ensure that every resident can participate fully in the economic and social life of the region.